JENNIFER RIELLY
SPOKANE,WA
Summary
Motivated and Adaptable Human Resource Professional with over 20 years of Operations Management and Operations Optimization experience. Leverages expertise to deliver solutions.
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
28
28
years of professional experience
Work History
HRBP
WALGREENS
06.2025 - Current
- Coordinates with region and area to align workforce planning with strategic objectives, improving retention, turnover, and req management, resulting in improved sales, engagement, and turnover
- Provides strategic recommendations to the regional HR team regarding engagement, improving operational metrics
- Partners with management to develop and implement HR strategies aligned with business goals for over 500 employees
- Provide guidance and support on employee relations issues, ensuring compliance with company policies and legal requirements
- Developed and facilitated leadership training program, improving managerial effectiveness
- Led employee engagement initiatives, fostering a positive workplace culture.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
STORE MANAGER
WALGREENS
09.2022 - 06.2025
- Managed up to 25 employees in 3 locations and trained them on skills and best practices to boost engagement and productivity
- Conduct performance reviews up to 24 times Quarterly per employee
- Recruit, hire, and train employees for both front end and pharmacy
- Improved pharmacy operations and store sales
- Investigate employee relations incidents regarding behavior and safety towards resolution.
- Manage all metrics and legal operations included on front end and pharmacy operations
PROCESS ASSISTANT
AMAZON FULFILLMENT SORT CENTER
07.2020 - 09.2022
- Processed over 10,000 vendor returns weekly and improved vendor returns by 65% through the examination of returns and updated processes
- Managed a team of 200+ associates, Training, performance reviews, discipline, and development
- Improved business management to increase revenue $159M per year, processing equivalent volume.
- Submitted daily operations reports on volume efficiency, backlog management, associate development, labor allocation, and policies and procedures
- Boosted the effectiveness of employees through training by 75% to 100% for 150 team members in 3 months
- Recruited and onboarded, and trained 150+ employees in three months
- Facilitated communication between 3 departments for compliance and safety SOP’s
Education
Bachelor of Science Degree (B.S.) - Human Resource Management
Southern New Hampshire University
09-2026
Certification - Human Resource Management
Southern New Hampshire University
01.2023
Skills
- Experienced with Microsoft Office applications
- Proficient in Microsoft Teams
- Workforce planning
- Yello software expertise
- Applicant Tracking Systems
- Microsoft Teams Intercom
- Kronos
- Leadership training and development
- Improving organizational standards
- Employee retention
- Employee relations
- People Central
- Coaching leadership
- Strategic planning
- Diversity and inclusion
- Organizational development
- Talent management strategy
- Improving employee engagement
- HRIS management
- Onboarding, training, and development
Timeline
HRBP
WALGREENS
06.2025 - Current
STORE MANAGER
WALGREENS
09.2022 - 06.2025
PROCESS ASSISTANT
AMAZON FULFILLMENT SORT CENTER
07.2020 - 09.2022
Bachelor of Science Degree (B.S.) - Human Resource Management
Southern New Hampshire University
Certification - Human Resource Management
Southern New Hampshire University
ADDITIONAL EXPERIENCE
- STUNT PERFORMER/STUNT COORDINATOR
- IMDB.com/Jennifer Charowsky
- Certified at International Stunt Organization in 8 areas, including fire burns, high falls, driving, and combat
- OWNER/OPERATOR
- 5 YEARS: EXALTED GAMES – TACOMA, WA
- Owned and operated retail gaming store, Exalted Games. All business ownership responsibilities
- STORE MANAGER
- 10.5 YEARS: PROCTOR SPORTS CARDS – TACOMA, WA
- Opened 3 retail store locations. Purchased the business in 2010