Jennifer Riese
Colorado Springs,CO
Summary
Accomplished Senior Account Executive with 20 plus years in IT Industry. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members. Results-driven professional known for high standards and commitment to achieving goals. Extensive experience in managing and growing client portfolios while ensuring optimal team collaboration. Recognized for adaptability and fostering positive, results-oriented environment. Proficient in strategic account management and client relations.
Overview
23
23
years of professional experience
Work History
Senior Account Executive
Arista Consulting LLC
08.2023 - 11.2024
- First Account Executive
- Made over 80 cold calls and 50 emails on a daily basis
- Increased account retention by building strong relationships with clients and addressing their needs promptly
- Developed new business opportunities for company growth through effective networking and client presentations
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients
- Implemented sales strategies that consistently exceeded quarterly revenue targets
- Provided valuable market insights to the marketing team, contributing to successful campaign development
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes
- Streamlined internal processes to increase efficiency within the sales department, leading to quicker response times for client inquiries
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
SENIOR BUSINESS DEVELOPMENT MANAGER
E2open
02.2022 - 02.2023
- Provide a more connected, intelligent supply chain responding and sensing to real-time demand, supply, and delivery constraints
- Creating a sense of value and understanding of the supply chain industry
- Developed relationships between potential customers and Acumen
- Understand business needs, address prospective client issues, and help provide solutions
- Worked with prospects in the Manufacturing industry
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
BUSINESS SALES DEVELOPMENT MANAGER
Denver Metro Protective Services
08.2020 - 09.2021
- Working with the Colorado Market, primarily Colorado Springs to provide security services for Commercial and Multi-Residential
- Establishes and provide proposal and contracts
- Help support the Patrol Specialists and Guards with meeting the clients' expectations
- Provide utmost customer service with relationship building with current clients
- Work with the Accounting department and with the client for any related issues
- Worked with the owners of the company to ensure this new Market continues to grow
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
INSIDE SALES MANAGER
Actiontec
07.2017 - 09.2018
- Work with Fortune 500 companies along with the Education businesses
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Developing the most well trained, professional sales force possible
- Formulate marketing, brand planning and business development strategies to drive revenue growth
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
DIGITAL MEDIA CONSULTANT
YP Marketing Solutions
11.2016 - 06.2017
- Digital media sales can be defined as the selling of advertising space on digital platforms, such as websites, blogs, digital magazines, and other digital properties
- Digital media sales professionals are responsible for maximizing revenues through the sale of digital advertising space by working with clients to create effective campaigns that produce results while resulting in optimal revenue for the digital publisher or platform where advertising is placed
- Continue to find new business, as well as renew contracts for existing business
- Assessed paid media analytics against KPIs using Google Analytics, internal reporting and agency reporting, and presented findings to key stakeholders
- Monitored budget and adjusted advertising activities to improve ROI.
INSIDE SALES
Velocity Technology
06.2014 - 02.2016
- Sales, marketing, and business development
- Work with companies in the B2B environment
- Responsibilities vary by project but most often include generating new sales opportunities, executive interviews to help determine customer buying criteria, open new sales channels or determine industry trends, competitive landscape, willingness to buy new services
- Maintaining contracts and creating new contracts for digital media
- Answered customers' questions regarding products, prices and availability
- Managed friendly and professional customer interactions
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
- Formulated demand planning and generated supply chain management metrics.
BUSINESS DEVELOPMENT
Corinthian Colleges
08.2012 - 12.2013
- Developing employer relationships by acting as the key interface to the employer to secure placement positions for students and graduates alike
- Coordinate with department Career Reps, and Manager/Director to ensure job opportunities needs are proactively identified
- Successfully develop and establish 10-20 new employer accounts on a weekly basis, by conducting 200-250 sales/marketing calls on behalf of the 'Medical' Program Graduates
- Coordinate communications & sales efforts directly with 1-2 Career Representatives & indirectly with the National Accounts Team & Corporate Partnership.
Business Sales Manager
Infor Global Solutions
02.2009 - 01.2012
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Communicated demand plans to manufacturing sites to resolve gaps between demand and supply plans
- Proposed and implemented solutions to improve demand forecast accuracy.
AGENT SOLUTION PARTNER MANAGER
HP
11.2006 - 02.2009
- Working with high level Partners, such as Agilysys and, within a specific territory building Direct Business customer satisfaction
- Customized Web Ordering, Order History, Order Status, and fully customizable account reports
- Email notification of orders placed on your account
- Dedicated Inside Sales Account Manager
- Ability to Save Quotes
- Create Corporate Standards
- Saves you Time and Money by having a single source for purchasing all your IT Equipment
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development.
Account Manager
HP
04.2002 - 02.2009
- Of the Year 2002 for SMB Central Region
- Member of the Ten Million Sold Club in SMB
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
INSIDE ACCOUNT MANAGER/Higher Education Group
HP
12.2005 - 11.2006
- Responsibilities include building Direct Business in the high education market segment, develop new accounts, maintain current customer base, exceed customer's expectations that resulting in brand loyalty
- Grow business incrementally to exceed expectations
- Territory visits to gain customer mind share and understand physical location and how it relates to long-term customer goals
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Managed accounts to retain existing relationships and grow share of business.
INSIDE ACCOUNT MANAGER
HP
04.2002 - 11.2005
- Responsibilities included building Direct Business customer satisfaction resulting in ongoing business relationship
- Utilize effective listening and verbalization skills to communicate understanding, knowledge and empathy with customers
- Duties included lead prospecting, outside prospecting via 'cold' calling
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Associate of Science - Psychology
Pikes Peak Community College
Colorado Springs, CO08.1994
Skills
- Staff Training
- High-Pressure Environments
- Contract Development
- Strategic Partnership
- Supply Chain Distribution
- Workflow Planning
- Project Development
- Productivity Improvement
- Contract Administration
- Operations Oversight
- Team Leadership
- Assignment Delegation
- Market Research
- Account Development
- Account Strategy
- Customer Account Review
- Direct Sales
- Sales Expertise
- Sales Territory Growth
- Time Management
- Client Relationship Management
- Relationship Building
- Team Collaboration
- Sales Quota Achievement
- Strategic selling
- Creative Thinking
- Relationship Management
- Revenue Generation
- Prospecting and Networking
- Sales target monitoring
- Workload Management
- B2B Sales
- Customer Relationship Management
- CRM proficiency
Timeline
Senior Account Executive
Arista Consulting LLC
08.2023 - 11.2024
SENIOR BUSINESS DEVELOPMENT MANAGER
E2open
02.2022 - 02.2023
BUSINESS SALES DEVELOPMENT MANAGER
Denver Metro Protective Services
08.2020 - 09.2021
INSIDE SALES MANAGER
Actiontec
07.2017 - 09.2018
DIGITAL MEDIA CONSULTANT
YP Marketing Solutions
11.2016 - 06.2017
INSIDE SALES
Velocity Technology
06.2014 - 02.2016
BUSINESS DEVELOPMENT
Corinthian Colleges
08.2012 - 12.2013
Business Sales Manager
Infor Global Solutions
02.2009 - 01.2012
AGENT SOLUTION PARTNER MANAGER
HP
11.2006 - 02.2009
INSIDE ACCOUNT MANAGER/Higher Education Group
HP
12.2005 - 11.2006
Account Manager
HP
04.2002 - 02.2009
INSIDE ACCOUNT MANAGER
HP
04.2002 - 11.2005
Associate of Science - Psychology
Pikes Peak Community College
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