Jennifer Rifa Olivares
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience at Dunkin, excelling in customer service and employee training. Proven ability to enhance operational efficiency through effective scheduling and inventory management. Recognized for fostering a motivated team environment while delivering exceptional guest experiences in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Food Runner/Busser/Cold Prep
Mother Bunch Brewing
05.2019 - 01.2020
- Delivered food and beverages efficiently to tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to maintain smooth workflow during peak hours.
- Maintained cleanliness and organization in dining area, enhancing guest experience.
- Adapted quickly to changing priorities and high-pressure situations in a fast-paced environment.
Call Center/Expeditor/Food Runner
Valleywise Medical Health Center
07.2020 - 11.2021
- Making sure patients orders are completed in time, ensuring dietary needs, and coordinating runners
- Obtain orders from patients and families via telephone in an efficient and timely manner, making sure accuracy and diet compliances are followed, fill out high risk allergy and insulin lists
- Collaborated with healthcare staff to prioritize urgent requests and enhance operational efficiency.
- Streamlined communication between departments to expedite procurement processes effectively.
Lead/Line Server
Koibito Poke
11.2021 - 09.2022
- Served customers efficiently while maintaining high standards of food safety and cleanliness.
- Prepared and assembled poke bowls according to customer specifications with attention to detail.
- Assisted in training new staff on proper serving techniques and menu knowledge.
- Managed inventory levels, ensuring fresh ingredients were readily available for daily operations.
Shift Lead/Assistant Manager
Dunkin
08.2022 - Current
- Supervised daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored team members on core processes and best practices.
- Assisted in creating staff schedules, improving operational efficiency and coverage.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Inventory management
- Scheduling expertise
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead/Assistant Manager
Dunkin
08.2022 - Current
Lead/Line Server
Koibito Poke
11.2021 - 09.2022
Call Center/Expeditor/Food Runner
Valleywise Medical Health Center
07.2020 - 11.2021
Food Runner/Busser/Cold Prep
Mother Bunch Brewing
05.2019 - 01.2020
High School Diploma -
Camelback High School