Jennifer Rife
La Junta,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrative Support
Otero County Commissioner's Office
01.2021 - Current
- Provided administrative support to management, other departments, and employees of the County as well as the judicial side of the courthouse..
- Perform administrative support duties such as answering phones, processing incoming and outgoing mail, managing display boards throughout the courthouse and the County website, setting schedules and key cards for the County lock system, provide maintenance dispatch, send All Otero alerts, collaboration on grant applications, report monthly and quarterly on grants, order supplies, coordinate catered events, create public hearing packets, and many other duties as assigned.
- Offer back up and help when not engaged in my own tasks.
Licensed Customer Service Representative
Holloman & Associates - American Family Insurance
09.2019 - 01.2021
- Provided comprehensive support to customers by explaining policies, assisting with claims, furnishing quotes, and directing them to producers for new policies.
- Answered phones for four separate office locations in La Junta, Ordway, Pueblo, and Colorado Springs.
- Traveled to the Pueblo office to provide additional customer service support when needed.
- Maintained licenses through continuing education.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Enhanced client relationships by providing personalized service and attention to detail.
Licensed Customer Service Representative
Derek Carroll's State Farm
08.2017 - 08.2019
- Earned licenses for Property, Casualty, Health, and Life insurance.
- Collaborated with team members for efficient problem-solving and optimal customer service delivery.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Worked effectively with diverse personalities.
- Wrote auto and home insurance policies.
Call Center Customer Service Representative
PRG
09.2016 - 08.2017
- Managed a high volume of calls daily for Comcast customers, incoming, and outgoing, and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Deli Worker
Safeway
07.2016 - 07.2016
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Custodian/Maintenance Crew Member
National Parks Service - Capulin Volcano
05.2015 - 07.2015
- Emptied trash cans and recycling bins to keep Administration building and Visitor's Center clean and free of germs.
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces, camp sites, picnic areas, and vaulted restrooms clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Cleared debris from the access road and volcano rim trail for public safety.
- Took water samples to be tested at a facility in Raton, NM.
- Learned how to use various high powered tools and mowers to complete tasks.
Post Master Relief
USPS
07.2011 - 11.2014
- Handled, processed and delivered mail and packages in a small, rural area post office.
- Established strong community presence by participating in local events and programs, fostering positive relationships with local residents and businesses.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Provided Postmaster Relief support to another small, rural post office.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Assisted customers in determining proper postal service to align with individual needs.
Education
GED -
Towson High School
Towson, MDSkills
- Customer Service
- Written and verbal communication
- Clerical Support
- Interpersonal skills
- Adaptability
- Team player who can work independently
- Willingness to learn, change, and grow
Additional Information
I am a mother of grown twins who, before and while raising them, had many years of housekeeping, custodial, kitchen help, and volunteering experience. Over the years, when working or during a lapse in employment, the girls and I would volunteer at the closest animal shelter by walking dogs, cleaning cages, socialize the dogs, and help with adoption drives. We also volunteered at a local ranch by working in the large garden and helping sell its proceeds at the farmer's market, goat sitting for around 80 of the animals, and learned how to milk and vaccinate the goats as well. For times that their shows a lapse in work, I worked for my now ex-husband installing water systems and drinkers for cattle on some of the larger ranches in that area. At those times where employment was just for a short time, the reason for leaving was to be able to work better hours or for more pay.
Timeline
Administrative Support
Otero County Commissioner's Office
01.2021 - Current
Licensed Customer Service Representative
Holloman & Associates - American Family Insurance
09.2019 - 01.2021
Licensed Customer Service Representative
Derek Carroll's State Farm
08.2017 - 08.2019
Call Center Customer Service Representative
PRG
09.2016 - 08.2017
Deli Worker
Safeway
07.2016 - 07.2016
Custodian/Maintenance Crew Member
National Parks Service - Capulin Volcano
05.2015 - 07.2015
Post Master Relief
USPS
07.2011 - 11.2014
GED -
Towson High School
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