Jennifer Rigg
Valparaiso,IN.
Summary
Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
8
8
years of professional experience
Work History
Universal Banker, New Account associate
Centier Bank
Valparaiso, IN.
03.2020 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Presented new and additional products and services to existing customers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Obtained credit records from reporting agencies.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Carried out day-day-day duties accurately and efficiently.
Facility manager
Anytime Fitness
Valparaiso, IN
10.2019 - 08.2020
- Trained employees on general procedures, gym rules and duties.
- Set and managed employee work schedules for coverage in assigned areas.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Reviewed stock counts and ordered items to control inventory.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Assisted in recruiting, hiring and training of team members.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Co-Manager
Guess Factory Outlet
Lake Elsinore, CA
07.2018 - 07.2019
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Reviewed reports of cash and operations to effectively control store inventory.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained quality brand image exposure in alignment with corporate standards.
Bank teller
Wells Fargo
Vista, CA.
11.2017 - 07.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
Assistant Manager, Sales Associate
Guess Factory Outlet
LAKE ELSINORE, CA.
11.2014 - 12.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA05.2014
Skills
- Information Updates
- Accounts Payable and Accounts Receivable
- SEO Strategies
- Customer Relations
- Federal Regulation Compliance
- Data Entry and 10-Key
- Reviewing Account Records
- Bill Payment and Recordkeeping
- Precision and Accuracy
- Proactive and Self-Motivated
- Effective Customer Communication
- Employee Timesheet Processing
Timeline
Universal Banker, New Account associate
Centier Bank
03.2020 - Current
Facility manager
Anytime Fitness
10.2019 - 08.2020
Co-Manager
Guess Factory Outlet
07.2018 - 07.2019
Bank teller
Wells Fargo
11.2017 - 07.2018
Assistant Manager, Sales Associate
Guess Factory Outlet
11.2014 - 12.2017
High School Diploma -
Lakeside High School
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