Jennifer Riggs
Summary
- From 2014 through 2016 in High School I volunteered with my Elementary School to help grade papers and assist with the curriculum to create new ways for students to learn and create different activities for them to work on together.
- Volunteered in a local Catholic Church during High School to use the Church Kitchen to make meals early before service for those who weren’t able to have access to fresh food.
- During the summers of 2012-2015 I assisted at my grandparents Methodist Church for Vacation Bible School to assist with group activities and helped build team bonding skills within the different age groups.
Overview
6
6
years of professional experience
Work History
Proficient Merchandise Coordinator
Walt Disney World Company
06.2021 - Current
- Answered guest questions regarding store merchandise, park inquiries, etc.
- Monitored and analyzed sales records and consumer purchasing trends.
- Managed and motivated cast members to be productive and engaged in work.
- Resolved cast member conflicts by actively listening.
- Maximized performance by monitoring daily activities and mentoring cast members.
- Communicated clearly with cast members to keep everyone on same page and working toward established business goals.
- Adjusted daily workload based on labor and demand.
Customer Service Supervisor
Kohls Department Store
10.2021 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted with the credit card the company uses addressing concerns or helping to cancel/join the membership.
Crew Member Shift Manager
Dunkin Donuts
08.2017 - 07.2021
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns, returns, and pressing matters as they arose.
- Multitasked in a fast paced environment.
- Trained new employees as they were hired and helped to build relationships with them by being inclusive of their needs and different ways of learning.
Server
Panda Express
04.2019 - 07.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Volunteered to pick up the litter outside of the restaurant to maintain cleanliness, this inspired others to do so as well and it became a normal routine.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH2026
GED -
Timber Creek High School
Orlando, FL06.2016
Skills
- Team Collaboration
- Effective Time Management
- Organization
- Complaint Resolution
- Critical Thinking
- Empathy
Timeline
Customer Service Supervisor
Kohls Department Store
10.2021 - 02.2022
Proficient Merchandise Coordinator
Walt Disney World Company
06.2021 - Current
Server
Panda Express
04.2019 - 07.2019
Crew Member Shift Manager
Dunkin Donuts
08.2017 - 07.2021
Bachelor of Science - Human Resources Management
Southern New Hampshire University
GED -
Timber Creek High School