Jennifer Riggs
Beaverton,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Animal Care Operations Leader
Petco Animal Supplies, Inc.
Tigard, OR
04.2023 - 03.2024
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operations Leader on Duty
Petco Animal Supplies Inc.
Hillsboro, OR
05.2022 - 02.2023
- Enhanced team productivity with effective communication, collaboration, and training initiatives.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results delivery outcomes within deadlines set forth by corporate mandates.
- Fostered strong relationships with clients through exceptional support services and proactive problem-solving techniques.
- Empowered staff members to take ownership over their respective work areas by fostering collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Fraud and CLAIMS Specialist
Wells Fargo Bank
Portland, OR
06.2016 - 02.2022
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Upheld company reputation by adhering strictly to ethical guidelines when managing sensitive cases, ensuring fair and impartial treatment for all parties involved.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Loan Servicing Specialist
Wells Fargo Bank
Hillsboro, OR
05.2013 - 06.2016
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed relationships with external partners including credit bureaus, appraisers, and title companies for streamlined operations.
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Assisted in training new hires, sharing professional expertise to facilitate seamless integration into the team dynamic.
- Maintained strict compliance with regulatory guidelines, minimizing risk exposure for the organization.
- Improved accuracy in data entry by regularly auditing loan files, identifying discrepancies, and rectifying errors.
- Managed a high volume of complex cases simultaneously while maintaining exceptional levels of organization and attention to detail.
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Identified opportunities for improvement within the department, recommending changes that led to increased efficiency and productivity.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
Education
No Degree - Computer Information Systems
Penn Foster College
Scottsdale, AZ05.2026
Skills
- Staff Supervision
- Employee Development
- Analytical Thinking
- Typing Speed 50 wpm
- Positive Attitude
- Customer Service
- Time Management
- Meticulous attention to detail
- Complex Problem-Solving
- Resourceful
- Advanced knowledge of Microsoft Office Suite
- Multi-line phone proficiency
- Bank Deposit Reconciliation
- Administrative Support
- Presentation Preparation
2014 Performance and Service Excellence Award Winner
Selected as a winner for the 2014 Performance and Service Excellence Award out of multiple company-wide candidates for providing excellent service and maintaining exceptional performance standards.
Timeline
Animal Care Operations Leader
Petco Animal Supplies, Inc.
04.2023 - 03.2024
Operations Leader on Duty
Petco Animal Supplies Inc.
05.2022 - 02.2023
Fraud and CLAIMS Specialist
Wells Fargo Bank
06.2016 - 02.2022
Loan Servicing Specialist
Wells Fargo Bank
05.2013 - 06.2016
No Degree - Computer Information Systems
Penn Foster College