Jennifer Rilea

Roseburg,OR

Summary

Seeking entry level position with opportunities for advancement in a long term career.

Overview

years of professional experience

Certification

Work History

Case Worker

State of Oregon DHS Child Welfare

02.2023 - Current

Assessed client needs to develop personalized service plans.
Coordinated resources and services for clients facing various challenges.
Monitored client progress and adapted support strategies accordingly.
Collaborated with community organizations to enhance service delivery.
Documented case notes and maintained accurate client records.
Educated clients on available programs and eligibility requirements.
Provided crisis intervention and conflict resolution support as needed.
Participated in case conferences to align goals across service providers.
Monitored case progress for timely completion and compliance with applicable regulations.
Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Established trusting relationships with clients, fostering open communication and rapport building.
Assessed needs of each client and recommended appropriate services and resources.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Facilitated client access to community resources, promoting self-sufficiency and independence.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Conducted home visits to assess living environment and provided appropriate referrals.
Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Facilitated client support groups to provide resources and assistance.
Streamlined documentation processes, increasing efficiency in caseload management.
Developed strong partnerships with local organizations, expanding available resources for clientele.
Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Provided crisis intervention and case management services to child, family and legal guardians.
Advocated for client rights and represented client interests at administrative hearings.
Enhanced client well-being by developing comprehensive case plans addressing individual needs.
Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
Implemented preventive measures for at-risk clients, reducing instances of crisis.
Coordinated with legal and healthcare professionals to provide holistic support to clients.
Identified gaps in service provision, advocating for additional resources to meet client needs.
Developed and maintained partnerships with local organizations to expand resource availability for clients.
Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
Fostered positive relationships with clients, establishing trust and open communication channels.
Negotiated with service providers to secure necessary support for clients at favorable conditions.
Improved client outcomes by developing and implementing tailored case management plans.
Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
Customized intervention strategies to client needs, promoting more effective and personalized support.

Office Manager/Admissions Coordinator

Serenity Lane Drug Treatment Center

04.2018 - 02.2023

Managed daily office operations, ensuring efficiency and organization across departments.
Coordinated schedules and meetings, optimizing time management for team members.
Oversaw supply inventory, implementing ordering processes to maintain stock levels.
Facilitated communication between staff and upper management, enhancing workflow clarity.
Developed office policies and procedures, improving overall operational consistency.
Assisted in onboarding new employees, providing training on office systems and protocols.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Supported budget tracking efforts, contributing to financial accuracy and resource allocation.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Coordinated application processing and maintained accurate candidate records in admissions database.
Evaluated applicant qualifications against established admissions criteria for decision-making support.
Assisted in organizing recruitment events, enhancing outreach efforts to attract diverse applicants.
Developed informational materials and presentations to improve applicant understanding of program offerings.
Monitored application workflows to ensure timely responses and efficient processing of submissions.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
Collaborated with admissions team to develop and implement strategies to improve admissions process.
Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Completed preliminary paperwork for incoming and outgoing patients.
Assisted in developing new admissions policies that aligned with institutional values and priorities.
Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
Performed document filing, bookkeeping, and faxing for busy client admissions office.
Handled inquiries from prospective clients to provide detailed information regarding admissions process.

CNA

Sacred Heart Riverbend Hospital

01.2011 - 04.2013

Communicate medical issues to families using layman’s terms to facilitate understanding.
Maintained cleanliness and organization of patient areas to promote safety and hygiene.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Assisted patients with daily living activities, ensuring comfort and dignity.
Collaborated with healthcare team to develop personalized care plans for patients.
Responded promptly to patient calls, addressing needs efficiently to enhance satisfaction.
Documented patient progress and care activities accurately in electronic health records.
Educated patients and families on care procedures, promoting understanding and compliance.
Trained new staff on best practices for patient care and safety protocols.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Reduced patient stress levels through effective communication and active listening skills.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Listen to and talk with residents and families.
Rapidly learn and master the ever changing health care field and its laws (HIPPA).

Education

Highschool Diploma - undefined

RIDDLE JR/SR HIGH SCHOOL

01.2005

Associate of Arts - AAOT

Umpqua Community College

Roseburg, OR

06-2022

Skills

General Office Skills
Computer Savvy
Customer Service
Medical terminology proficiency
Centricity
CNA 2
CPR Certified (AHA BLS course)

Managerial Skills
Quick Learner
Typing skills 30-35 WPM (According to last test results)

Certification

Certified Nursing Assistant-11/24/2010
Standard First Aid (American Red Cross) 11/21/2007
Heartsaver CPR (American Heart Association) 08/11/2008
Medication Management Course (completed through Making Life Easier 2008)

Timeline

Case Worker

State of Oregon DHS Child Welfare

02.2023 - Current

Office Manager/Admissions Coordinator

Serenity Lane Drug Treatment Center

04.2018 - 02.2023

CNA

Sacred Heart Riverbend Hospital

01.2011 - 04.2013

Highschool Diploma - undefined

RIDDLE JR/SR HIGH SCHOOL

Associate of Arts - AAOT

Umpqua Community College

Miscellaneous

I have a vast amount of experience working with the public as all my jobs have been in the public eye. Whether I was dealing with rowdy,and some times not so happy teens and young children (babysitting and cheerleading to be included) to helping the confused and sometimes combative elderly(alzheimer,dementia,psychosis residents) I have always enjoyed helping people. My years working with the public and raising my family have taught me important values like the value of human life and the importance of quality provided to others and yourself. I also learned a great deal of dedication,determination,patience,compassion and the importance of simply listening to others. I have excellent communication skills(both verbal and written) and I’m a very quick/eager learner. I believe your never too old to learn something new.