Jennifer Riley
Ossipee,NH
Summary
I am a dedicated home care professional with a history of meeting company goals, providing a positive client/employee experiences and motivated on making this company successful. I am organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
General Manager
Whole Hearted Senior Home Care
02.2021 - Current
- Trained and guided team members to maintain high productivity and performance.
- Assisted in recruiting, hiring and training of team members.
- Assisted with scheduling, meeting and signing of new potential clients.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and weaknesses improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Reported issues to higher management with great detail.
- Strengthened lasting client relationships using strong communication skills
- Managed employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase clients and profitability.
- Maintained relationships with clients and family's throughout their contracts.
- Supervised staff and kept employees compliant with company policies, procedures and trainings
- Assisted with scheduling, callout
Care Manager
Whole Hearted Senior Home Care
05.2020 - 02.2021
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Assessed clients and developed plans to meet needs.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Assisted in arranging doctor visits and transportation to and from appointments.
- Providing and distributing of all PPE necessities to clients and employees.
- Assessed patient conditions during daily visits and recommended changes to care plans.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
Caregiver
Whole Hearted Senior Home Care
06.2019 - 05.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, assisted with medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
In Home Child Care Provider
Self
03.2009 - 06.2019
- Maintained clean and organized living and play areas to promote child health and safety.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed engaging activities to help children learn and grow.
- Participated in regular training to stay up-to-date on best practices in childcare.
- Met with parents about daily activities, positive developments, and issues.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Encouraged and supported self-help skills to establish independence.
- Encouraged positive behavior by setting clear expectations and providing consistent discipline.
- Monitored entrances and exits to maintain safety and organized environments.
- Monitored children's development and discussed observations with parents.
- Administered medication following instructions from parents and physicians.
- Documented activities and behaviors to track progress and identify areas for improvement.
- Encouraged children's emotional and social development.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Logged information regarding naps, feedings and any medications administered.
- Implemented daily routines and activities to stimulate and engage children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Education
High School Diploma -
Somersworth High School
Somersworth, NH06.1992
Skills
- Staff Training
- Employee Scheduling
- Verbal and Written Communication
- Team Training
- Staff Management
- Communication Skills
- Staff Motivation
- Time Management
- Operations Management
- Client Transportation
- Process Knowledge
- Proper Staffing
- Managed Care
- Household Chores
- Staff Meetings
- Incident Reports
- New Hire Training
- Patient Care Assessment
- Leadership Development
- Professional Relationships
- Coaching Leadership
- Emotional Support
- Corrective Actions
- Emergency Readiness
- Train Employees
- Supervision and Training
- Performance Analysis
- Safety Protocols
- Human Resources Leadership
- Team Leadership
- Team Oversight
- Performance Evaluations
- Client Account Management
Timeline
General Manager
Whole Hearted Senior Home Care
02.2021 - Current
Care Manager
Whole Hearted Senior Home Care
05.2020 - 02.2021
Caregiver
Whole Hearted Senior Home Care
06.2019 - 05.2020
In Home Child Care Provider
Self
03.2009 - 06.2019
High School Diploma -
Somersworth High School
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