Jennifer Riley
Colorado Springs,CO
Summary
Strategic and disciplined Associate Business Analyst with 4 years of documented success streamlining and communicating customer requirements for technical products and services. Tireless team player and decision-maker with keen attention to detail. Committed to meeting customer needs and building business profit through expert process and product management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Business Analyst
United States Olympic & Paralympic Committee
Colorado Springs, CO
06.2022 - Current
- Collaborated with stakeholders to define process maps and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
IT Service Desk Technician
United States Olympic & Paralympic Committee
Colorado Springs, CO
01.2022 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Managed quality control and maintained high level of customer satisfaction.
IT Help Desk Technician
El Paso County Sheriff's Office
Colorado Springs, CO
04.2019 - 01.2022
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Master of Arts - Professional Creative Writing
University of Denver
Denver, CO06-2022
Bachelor of Arts - British & American Literature
Franciscan University of Steubenville
Steubenville, OH05-2015
Skills
- Stakeholder Management
- Process Mapping
- Policy Development
- Requirements Gathering
- Gap Analysis
- Workflow Analysis
- Agile Expertise
- WCAG 22 Accessibility proficiency
- Microsoft Office Suite (including Visio and Project)
- Google Suite
- Adobe PDF
- Miro
- Salesforce (including Marketing Cloud)
- Ivanti
- Jira
- KACE
Affiliations
- Screenwriting
- Painting
- Singing
Accomplishments
- Sheriff's Commendation for customer service and volunteer hours
Certification
- Certified ScrumMaster issued January 2023
References
References available upon request.
Timeline
Associate Business Analyst
United States Olympic & Paralympic Committee
06.2022 - Current
IT Service Desk Technician
United States Olympic & Paralympic Committee
01.2022 - 06.2022
IT Help Desk Technician
El Paso County Sheriff's Office
04.2019 - 01.2022
Master of Arts - Professional Creative Writing
University of Denver
Bachelor of Arts - British & American Literature
Franciscan University of Steubenville
- Certified ScrumMaster issued January 2023
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