Jennifer Riling
Rensselaer,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing people skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational and account management skills. Ability to manage multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Senior Account Development Manager
Windstream Enterprise
05.2021 - Current
- Achieved/Exceeded monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Solved customer challenges by offering relevant products and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills
- Set meetings and managed obligations to achieve established goals and commitments
- Worked directly with C level customers both internally and externally
- Managed problematic customers and clients to assist employees and maintain excellent customer service
- Continually maintained and improved company's reputation and positive image in markets served.
Major Account Development Manager
Windstream
04.2016 - 05.2021
- Set meetings and managed obligations to achieve established goals and commitments
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Built senior executive relationships at target accounts and aligned solutions to business needs
- Prepared sales presentations for clients showing success and credibility of products
- Built mutually beneficial partnerships with channel partners to enhance overall service and value to clients
- Quota Position of new sales, and conversions, renewals.
Major Customer Advocate
Windstream
12.2014 - 04.2016
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries, and providing product information
- Quota Position of new sales, and conversions, renewals
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction
- Promoted available products and services to customers
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered exceptional customer service to every customer by leveraging knowledge of products and services and creating positive experiences.
Regional Director of Account Development
Windstream
06.2005 - 12.2014
- Managed staff of 8-10 employees
- Hired, Trained, and guided team members to maintain high productivity and performance
- Interacted well with customers to build connections and nurture relationships
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills
- Managed problematic customers and clients to assist employees and maintain excellent customer service
- Quota Position of new sales, and conversions, renewals.
Direct Account Manager
Windstream
06.1996 - 06.2005
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Facilitated client satisfaction and renewed customer relations to drive growth
- Educated clients on new products or services to increase customer engagement with brand
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Quota Position of new sales, and conversions, renewals.
Education
High School Diploma -
Gloversville High School
06.1995
Business Administration and Management -
Orange County Community College
Middletown, NYSkills
- Sales contracts and agreements
- Coaching and mentoring
- Solution selling
- Sales presentations
- Account management
- Strategic account development
- Direct sales
- Managing & Leading Teams
- Training
Accomplishments
- 4-time Chairmans Club Winner.
- Over 100% of Quota for Sales, Conversion, Renewals.
Timeline
Senior Account Development Manager
Windstream Enterprise
05.2021 - Current
Major Account Development Manager
Windstream
04.2016 - 05.2021
Major Customer Advocate
Windstream
12.2014 - 04.2016
Regional Director of Account Development
Windstream
06.2005 - 12.2014
Direct Account Manager
Windstream
06.1996 - 06.2005
High School Diploma -
Gloversville High School
Business Administration and Management -
Orange County Community College
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