Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rinaldi

LAS VEGAS,NV

Summary

Dynamic beverage server with Boyd Gaming-Cannery, excelling in customer service and communication. Enhanced service efficiency by 20% through collaboration and multitasking. Trained new hires, fostering team proficiency. Maintained high standards of cleanliness and safety, ensuring guest satisfaction. Promoted excellent service, increasing referrals and walk-in business. Adapted swiftly to changing demands and menu items.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience

Work History

Beverage Server

Boyd Gaming-Cannery
12.2005 - Current
  • Provided exceptional customer service in fast-paced beverage environment.
  • Learned and applied safety protocols to ensure guest satisfaction.
  • Assisted in maintaining cleanliness and organization of beverage areas.
  • Adapted quickly to changing menu items and customer preferences.
  • Collaborated with team members to enhance overall service efficiency.
  • Developed knowledge of beverage offerings to answer customer inquiries.
  • Engaged with customers to create a welcoming atmosphere in service area.
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
  • Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
  • Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
  • Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Prepared hot coffee and tea according to customer requests.
  • Maintained a clean and organized work environment, ensuring optimal service for patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Contributed to team success through active communication and collaboration with colleagues across all departments.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Participated in promotional events such as themed nights or happy hour specials to drive increased revenue opportunities.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Received over 100 beverage orders nightly from guests and delivered beverages to guests while averaging four rounds per hour.

Education

High School Diploma -

Vo Tech, High School
Las Vegas, NV
06-1995

Skills

  • Excellent customer service
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking

Timeline

Beverage Server

Boyd Gaming-Cannery
12.2005 - Current

High School Diploma -

Vo Tech, High School

Similar Profiles

CREATE PROFILE