JENNIFER RIOS
HOUSTON,TX
Summary
Proven Authorization Specialist at Angel Medical, adept in medical terminology and insurance verification, enhanced workflow efficiency by over 30%. Skilled in HIPAA compliance and effective communication, consistently exceeded productivity targets, demonstrating a strong ability to multitask and solve problems, ensuring high levels of patient satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
AUTHORIZATION SPECIALIST RESPIRATORY
ANGEL MEDICAL
Houston, TX
08.2022 - Current
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
PATIENT COORDINATOR RESPIRATORY
SENTIDO HEALTH
Tomball, TX
08.2019 - 08.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
RESPIRATORY PATIENT CARE
MEDICO MEDICAL SUPPLY
Houston, TX
06.2017 - 08.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Central High School
Bridgeport, CTButler Business School
Bridgeport, CTSkills
Medical terminology expertise
Insurance Verification
Data entry proficiency
HIPAA Compliance
Prior authorization processing
Documentation and paperwork
Microsoft Office
Effective communication skills
Telephone Etiquette
Problem-Solving
Time Management
Multitasking
Cultural Competency
Proficient/interpreter in Spanish
Microsoft expertise
Timeline
AUTHORIZATION SPECIALIST RESPIRATORY
ANGEL MEDICAL
08.2022 - Current
PATIENT COORDINATOR RESPIRATORY
SENTIDO HEALTH
08.2019 - 08.2021
RESPIRATORY PATIENT CARE
MEDICO MEDICAL SUPPLY
06.2017 - 08.2019
Central High School
Butler Business School