Jennifer Ripple
Canton,USA
Summary
Experienced Professional General Manager with a deep understanding of operational excellence and team leadership. Demonstrated ability to drive growth and enhance productivity through strategic planning and effective resource management. Collaboration and adaptability are key strengths that enable meeting organizational goals while showcasing excellent problem-solving and decision-making abilities. Utilizes a forward-thinking approach to drive business growth and streamline processes. Known for adaptability, effective communication, and strong decision-making abilities. Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
26
26
years of professional experience
Work History
General Manager
Best Western Canton Inn
02.2021 - Current
- Manage day to day hotel operations and functions
- Review budgets and forecasts, revenues, and expenses
- Reviewing Medallia, BestRev, OTA, Quicksite Reports
- Overseeing daily front desk operations, maintenance, and housekeeping for 25 employees
- Followed up on preventative maintenance and deep cleans
- Increased Medallia scores anywhere from 2% to 7%
- Received 1st place for our overall breakfast during 2022
- Best Western Rewards sign up monthly 346%
- Received a Certificate for Best Western Rewards Sign ups and Retention of guests
- We are the top feeder city for BW guest to reside at for 2022, 2023 and we are number 3 for 2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased occupancy, ADR and RevPar
- Ensured a wonderful guest experience and solved any issues
- Motivate all employees and made sure they are in the right department for them and the company
- Ordering supplies
- Setting Up Rate plan and adjusting to market demand
- Maintain Quick Books data
- Generate Payroll
- File all payroll tax documents
- Pay Vendors and bill out accounts receivable
- Weekly banking
- Stocking and ordering for the vending machines
- Negotiating group book rates and CLC contract increase
- Weekly meeting with the owner
Front Desk
Best Western Canton Inn
09.2020 - 02.2021
- Promoting Best Western Rewards
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Filing paperwork and cross checking all everything matches
- Checking Medallia, Booking, Expedia and emails
- Cash Handling
- Inform guest of events in the area and great restaurants to eat at
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Food Manager
Midway Munchies
04.2019 - 08.2020
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Limited portion sizes and used garnishes to control food costs.
- Maintained compliance with local health regulations by conducting routine inspections of facilities and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
Pete’s Pizza
12.2017 - 03.2019
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Assistant Food Manager
Big rock Amusements
04.2015 - 10.2017
- Managing employees
- Stock Control
- Stock Ordering
- Customer Service
- Cash Handling
- Food Preparation
- Cooking
- Overseeing other food trailers, responsible for 4 trailers
Assistant Manager
Speedway America
12.2010 - 06.2013
- Managing Employees
- Cleaning of the store
- Stocking
- Order and receiving of stock
- Weekly Stock items count
- Cash handling
- Daily balancing of the safe
- Daily sales Report
- Handling customer queries and complaints
- Promoting products and cross selling
Office Manager
Playworld Amusements
07.2004 - 11.2010
- Managing 120 employees
- Handling customer compliments, complaints, and general queries
- Banking of all cash
- Balancing of all cash
- Check book balancing
- Paying committees at the end of event and finalizing paperwork
- Updating company information
- Filing
- Data Capturing
- Marketing for Company
- Organizing events and brochures
- Setting up and taking down of the office weekly
- Getting visa paperwork ready for all foreigners working with our company
- Organizing flights
- Working with recruitment company
- Selling Ride Tickets
- Setting up and taking down for amusement rides
- Organizing lunch for all employees weekly
Teller, Admin Clerk and Enquiries
First National Bank
06.1998 - 06.2004
- Helping clients with all aspects of Banking, from savings, checking and investment account
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma -
Fairmont High School
11.1998
Skills
- Communication
- Employee Development
- Problem resolution
- Effective leader
- Deadline-oriented
- Troubleshooting expertise
- Customer service
- Performance evaluation and monitoring
- P&L Administration
- Revenue forecasting
- Cost reduction
- Multitasking
Locations
- 2251 N Trades Day Blvd, Canton, TX, 75103
- Atlanta, GA
- Cape Town, South Africa
- Venice, FL
- Mason, MI
- Alma, MI
Coursescompleted
- General Manager Professional Development
- 6 Critical Practices
- Leading at the Speed of Trust
- The 7 Habits
- BestREV
- Carbon Monoxide
- Human Trafficking
- Sales Champion
- Front Desk Training
Timeline
General Manager
Best Western Canton Inn
02.2021 - Current
Front Desk
Best Western Canton Inn
09.2020 - 02.2021
Food Manager
Midway Munchies
04.2019 - 08.2020
Restaurant Manager
Pete’s Pizza
12.2017 - 03.2019
Assistant Food Manager
Big rock Amusements
04.2015 - 10.2017
Assistant Manager
Speedway America
12.2010 - 06.2013
Office Manager
Playworld Amusements
07.2004 - 11.2010
Teller, Admin Clerk and Enquiries
First National Bank
06.1998 - 06.2004
High School Diploma -
Fairmont High School
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