Jennifer Ritch
Ruskin,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the mortgage and finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Construction & Renovation Draw Specialist
Cardinal Financial
01.2023 - Current
- Coordinate with construction teams to ensure timely completion of construction & renovation projects within budget constraints
- Provide detailed documentation and updates on construction and renovation draw progress to ensure transparency and accountability throughout the project lifecycle
- Implement quality control measures to ensure that renovation projects meet regulatory standards and client expectations, maintaining Cardinal Financial's reputation for excellence in construction and renovation services
- Provide training and mentorship to construction draw specialists on the use of new technology solutions implemented to enhance the construction and renovation draw process, ensuring seamless adoption and utilization for improved efficiency and productivity at Cardinal Financial
Transaction Coordinator
Cardinal Financial
08.2020 - 01.2023
- Completed closing process by collaborating with attorneys, title companies and government clerks
- Informed customers of loan application requirements and deadlines
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
Personal Banker
Fifth Third Bank
04.2019 - 06.2020
- Processed maintenance, operations and correspondence for new and existing accounts
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling
- Suggested tactics to improve banking functions and products
- Participated in training and mentoring of new associates, assisting with onboarding
- Opened and serviced accounts within authorized limits
- Advised customers on bank products, services and financial planning options
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
Assistant Branch Manager / PT Teller
US Bank NA
04.2018 - 04.2019
- Provided bank leadership in absence of branch manager
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Planned work schedules to maintain adequate staffing levels
- Monitored daily operations and supported Branch Manager in necessary duties
- Verified cash by balancing cash drawers and maintaining cash count records
Service Manager
Wells Fargo Bank, NA
04.2012 - 04.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Prioritized and delegated daily work tasks to meet anticipated project goals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School Diploma -
Hamilton County High School
Chattanooga, TN12-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
Timeline
Construction & Renovation Draw Specialist
Cardinal Financial
01.2023 - Current
Transaction Coordinator
Cardinal Financial
08.2020 - 01.2023
Personal Banker
Fifth Third Bank
04.2019 - 06.2020
Assistant Branch Manager / PT Teller
US Bank NA
04.2018 - 04.2019
Service Manager
Wells Fargo Bank, NA
04.2012 - 04.2018
High School Diploma -
Hamilton County High School
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