JENNIFER RITCHIE
Wernersville,Pennsylvania
Summary
Highly skilled barista with barista certifications from the prestigious Coffee Academy, including Starbucks. Deep understanding of coffee-making art and science, consistently delivering top-notch customer service and creating memorable moments for patrons. Comprehensive knowledge of brewing techniques, espresso preparation, and latte art, producing high-quality beverages that exceed customer expectations. Proven track record of maintaining clean and organized workspace, adept at multitasking in fast-paced environments to ensure efficiency and accuracy in every order.
Overview
15
15
years of professional experience
Work History
Barista Trainer
Giant Food Stores
03.2021 - Current
Customer Service Manager
Walmart
08.2015 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Cash Office Associate
T J Maxx Store
06.2010 - 02.2016
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Work in other areas of the store as needed
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order taking
- Staff coaching
- POS system operation
- Performance monitoring
- Performance improvements
- Complaint handling
- Health codes compliance
- Training program development
- Sales promotion
- Training background
- Team player
- Friendly and outgoing
- Cash handling
- Clear communication
- Active listener
- Attention to detail
- Performance improvement
- Exceptional customer service
- Professional demeanor
- Team leadership
- Decision-making
- New hire training
- Hospitality service expertise
Timeline
Barista Trainer
Giant Food Stores
03.2021 - Current
Customer Service Manager
Walmart
08.2015 - 03.2021
Cash Office Associate
T J Maxx Store
06.2010 - 02.2016
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