Jennifer Rivera
Lakeland,FL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Im also a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Boatload Production Studio
Lakeland, FL
02.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Hostess Manager
Daddy's Bar & Grill
Oldsmar, FL
09.2010 - 03.2016
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
Customer Service Representative
Sears
Wilmington, DE
10.2002 - 06.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Wilmington High School
Wilmington De05.2000
Skills
- Strong Organizational Skills
- Database and Client Management Systems
- Multitasking and Time Management
- Research and Analytical Skills
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Boatload Production Studio
02.2019 - Current
Hostess Manager
Daddy's Bar & Grill
09.2010 - 03.2016
Customer Service Representative
Sears
10.2002 - 06.2009
Wilmington High School
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