Jennifer Rivera

Work History

Hive Hospitality

10.2023 - Current

Helped organize and open MAASS restaurant.
This position allowed me to learn transferable skills such as Excel spreadsheet for pre-shift meetings. As well as Adobe Indesign for menu design.
Planned and executed special moments for guests.
Planned the seating maps and controlled cover flows throughout the night.
Established and maintained good relations with the Four Seasons hotel concierge on Fort Lauderdale Beach (the restaurant is located on the property).
Sent next day daily cover projections and nightly reports to both the hotel and my superiors.
Answered inquiries about the restaurant via company email, as well as confirmed VIPs and special menus.
Hired and trained two subordinates and created a chart for daily responsibilities for each of them, as well as allocating the hours the hospitality team
Created an activity guide for tourist from the hotel.
Sat in on meetings for my general manager, keeping notes and recording relevant data.

Landry's

04.2023 - 10.2023

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Filed invoices electronically for food and bar orders
Used Kofax to electronically file bill updates and organized physical filing system.
Accurately entered payroll for tip share and non tip employees using NBO/Aloha programs.
Took incoming calls concerning vendor accounts.
Cross checked inventory cost, siting inconsistencies and price surges.
Maintains clean , organized and orderly work space.

South Lake Imagine Schools

11.2019 - 02.2023

Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Mangos Tropical Cafe

01.2017 - 12.2018

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Wallace Grill

07.2016 - 01.2017

Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Enhanced team efficiency by implementing streamlined procedures for daily operations.
Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Managed food and beverage orders through various vendors. Monitered deliveries and inventory.
Hired, trained and supervised team of service staff members to meet business goals.

Graces Marketplace & Catering

06.2007 - 07.2016

Enhanced event success by coordinating with clients and understanding their specific catering needs.
Streamlined catering operations by efficiently managing inventory and food ordering processes.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Optimized team performance by effectively scheduling and supervising staff during events.
Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.