Jennifer Rivera
Pasadena,TX
Summary
Dynamic Administrative Assistant with a proven track record at Nicaragua Chamber of Industries, adept in Microsoft Office and Power BI, showcasing leadership and exceptional communication. Excelled in managing confidential tasks, streamlining administrative processes, and fostering customer relations through active engagement and ethical commitment. I am organized, creative, collaborative person with leading spirit, willing to identify possible alternatives and define criteria for decision-making.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Nicaragua Chamber Of Industries
Managua, Nicaragua
07.2022 - 01.2023
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Entered checks in Quickbooks.
- Preparation of check vouchers and general of accounts.
Customer Service Executive and Billing Intern
Nicaragua Chamber Of Industries
Managua, Nicaragua
02.2022 - 06.2022
- Built strong relationships with customers through active listening and effective communication.
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
- Direct customer service and payment receipt, also help customers in their decision according the context.
- Welcome each new client to the chamber.
- Call for collections and notifications of balance expiration dates.
- Notification via email about via mail about diploma courses and master's degree.
- Registration and academic control of students.
Education
Bachelor of Arts - Business Administration
Universidad Centroamericana
Managua, Nicaragua05.2023
Skills
- Teamwork
- Responsible with leadership spirit
- Ethical Commitment
- Good Communication
- Microsoft Office
- Power BI
- Information Security
- Document Control
- Appointment Scheduling
- Marketing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Nicaragua Chamber Of Industries
07.2022 - 01.2023
Customer Service Executive and Billing Intern
Nicaragua Chamber Of Industries
02.2022 - 06.2022
Bachelor of Arts - Business Administration
Universidad Centroamericana
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