Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rivera

Pasadena,TX

Summary

Dynamic Administrative Assistant with a proven track record at Nicaragua Chamber of Industries, adept in Microsoft Office and Power BI, showcasing leadership and exceptional communication. Excelled in managing confidential tasks, streamlining administrative processes, and fostering customer relations through active engagement and ethical commitment. I am organized, creative, collaborative person with leading spirit, willing to identify possible alternatives and define criteria for decision-making.

Overview

1
1
year of professional experience

Work History

Administrative Assistant

Nicaragua Chamber Of Industries
07.2022 - 01.2023
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Entered checks in Quickbooks.
  • Preparation of check vouchers and general of accounts.

Customer Service Executive and Billing Intern

Nicaragua Chamber Of Industries
02.2022 - 06.2022
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Direct customer service and payment receipt, also help customers in their decision according the context.
  • Welcome each new client to the chamber.
  • Call for collections and notifications of balance expiration dates.
  • Notification via email about via mail about diploma courses and master's degree.
  • Registration and academic control of students.

Education

Bachelor of Arts - Business Administration

Universidad Centroamericana
Managua, Nicaragua
05.2023

Skills

  • Teamwork
  • Responsible with leadership spirit
  • Ethical Commitment
  • Good Communication
  • Microsoft Office
  • Power BI
  • Information Security
  • Document Control
  • Appointment Scheduling
  • Marketing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrative Assistant

Nicaragua Chamber Of Industries
07.2022 - 01.2023

Customer Service Executive and Billing Intern

Nicaragua Chamber Of Industries
02.2022 - 06.2022

Bachelor of Arts - Business Administration

Universidad Centroamericana
Jennifer Rivera