Jennifer Rivera
Arlington,VA
Summary
Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
Fairfax County Public Schools
08.2023 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Answered phone calls and welcomed visitors to office.
- Contributed to a positive school culture by collaborating with teachers, administrators, and support staff on various projects and initiatives.
- Performed general clerical tasks such as filing, faxing and data entry.
- Maintained daily attendance record of students in school.
Restaurant Store Manager
Pizza Hut
09.2021 - 08.2023
- Trained employees in processes and procedures to comply with company rules
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Answered product questions with up-to-date knowledge of sales and promotions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Streamlined inventory management for improved cost control and waste reduction.
- Improved employee retention rates through effective recruitment, onboarding, and mentoring programs.
- Enhanced team productivity by providing comprehensive training and regular performance evaluations.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
Shift Leader Manager
&PIZZA
04.2021 - 01.2022
- Managed daily cash intake by counting out registers and tabulating profits
- Coached employees on interactions with customers to drive exceptional service
- Helped employees accomplish tasks during peak periods
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Shift Supervisor
Pizza Hut
06.2020 - 09.2021
- Coordinated shift workers for inventory receiving, auditing and restocking
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responded to and resolved customer questions and concerns.
Restaurant Team Member
Pizza Hut
06.2018 - 06.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Wakefield High School
Arlington, VA06.2020
Skills
- Customer Service
- Team Building and Leadership
- Verbal and Written Communication
- Shift Scheduling
- Problem-Solving
- Monitoring Food Preparation
- Multitasking and Organization
- Store Opening and Closing
- Time Management
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Full Professional
Additional Information
- Red Rover Trained
- SmartFind Express Trained
- Time And Attendance Trained
Timeline
Front Office Assistant
Fairfax County Public Schools
08.2023 - Current
Restaurant Store Manager
Pizza Hut
09.2021 - 08.2023
Shift Leader Manager
&PIZZA
04.2021 - 01.2022
Shift Supervisor
Pizza Hut
06.2020 - 09.2021
Restaurant Team Member
Pizza Hut
06.2018 - 06.2020
High School Diploma -
Wakefield High School