Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Rivera

Tucson,AZ

Summary

Results-driven professional adept at enhancing guest experiences while meeting business goals. Strong organizational skills in overseeing check-in and check-out operations and facilitating collaboration among team members. Demonstrated proficiency in multitasking, planning, and clear communication.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front Desk Night Auditor

Holiday Inn
Casa Grande, AZ
04.2018 - 08.2025
  • Reconciled all transactions for the day. Including preparing all reports for management.
  • Compiled daily, weekly, and monthly reports to finalize activities and achieve objectives.
  • Guided guests through check-in, supplying details on multiple hotel services.
  • Maintained accurate records of room availability and guest accounts using manual and computer systems.
  • Monitored reservations to track incoming guests and special events effectively.
  • Computed bills, collected payments and made change for guests.

Senior Benefits Consultant - Medicare/Medicaid

Go Healthy Pet
Oro Valley, AZ
07.2021 - 11.2024
  • Facilitated planning for participants by clarifying benefits information to ensure informed selections.
  • Compiled diverse reports, utilizing data from various sources, for informed decision-making.
  • Completed residence license for health care, mastering state and federal benefit laws.
    Achieved licensure in 42 states and all major Medicare/Medicaid carriers.

Real Estate Agent

Long Realty Company
Tucson, AZ
05.2017 - 01.2020
  • Mediated buyer-seller interactions to enhance negotiations, and accelerate escrow progress.
  • Delivered client guidance on market conditions, mortgage options, and legal requirements.
  • Managed real estate transactions from initiation to closing.
  • Partnered with escrow companies, lenders, and home inspectors to meet terms and conditions of purchase agreements.

Project Manager III, PMO

Molina Healthcare
Long Beach, CA
07.2009 - 06.2015
  • Led annual Project Management and Project Portfolio initiatives during VP's temporary reassignment.
    Facilitated collaboration among 11 Health Plans, corporate functions, and Leadership Team to establish future plans.
    Documented return on investments, initial budgets, and resource allocations for strategic planning.
  • Developed standardized processes, procedures, policies, and training programs for project management and business analysts across organizations.
    Collaborated with vendor to create certification content in PMBOK and BABOK from George Washington University.

Lean Six Sigma Project Manager

GE Security
Tualatin, OR
03.2006 - 06.2009
  • Co-led project team of 100 subject matter experts across various lines of business and regions to establish a standardized customer master and maintenance process.
  • Collaborated with IT to develop scripts that cleaned and standardized existing data.
  • Achieved waste reduction of $20 million through streamlined processes.
  • Created a program for users to submit customer setup or maintenance requests by working with each department involved in the process. Reduced cycle time from 2-4 weeks to 1-3 days and customer satisfaction from 62% to 92% and waste reduction of $3 million dollars.

Customer Service Leader

GE Security
Tualatin, OR
02.2001 - 03.2006
  • Directed customer service team of over 30 members while leading 13 Lean Six Sigma initiatives.
    Achieved $3.3 billion in savings through effective leadership and streamlined processes.
  • Secured Green Belt and Black Belt certifications.
    Executed automated fax and email routing in multiple customer service locations.
    Drove waste reduction efforts resulting in over $1 million savings.
  • Enhanced order accuracy from 70% to 97% utilizing Lean Six Sigma DMAIC methodology.
    Collaborated with IT to develop automated solutions for improved efficiency.
  • Consolidated multiple resources and functions to one location, exceeding expectations on transfer-of-work project.
    Projected reallocation of 20 FTEs, achieving $1 million in waste reduction.

Inside Sales Representative

GE Security
Tualatin, OR
08.1999 - 02.2001
  • Earned Inside Sales Person of the Year award in first year
  • Led initiative to optimize team utilization, enabling achievement of sales targets.
    Increased monthly sales by over $120 through strategic performance enhancements.
  • Developed Webex program for inside sales to effectively pitch products and services.
    Facilitated inaugural meeting with participation from GE Security and GE Leadership teams.

Education

Associate Degree - Travel And Hospitality Management

Western Business College
Portland, OR
06-1991

Associate of Science - Business Administration

Portland Community College
Portland, OR
01-1991

Skills

  • Transaction reconciliation
  • Report generation
  • Guest services and reservation management
  • Billing and payments processing
  • Data analysis
  • Customer service
  • Handling escalations

Accomplishments

  • Received over a dozen Presidents Awards for Outstanding Service and Performance.
  • Established and Co-Lead the GE Woman's Network (GEWN) and the Hispanic Forman diversity groups for the Pacific Northwest. Identified and organized all of the Community Service Events. The network vision for both is to forster professional women and hispanic development throu tools and culture chane enabling retention and growth.
  • Selected to attentd the GE Woman's Leadership Development Conference. There were only 500 invitations sent for the entire organization.

Certification

  • Lean Six Sigma Black Belt and Green Belt Certifications, GE
  • PMBOK and BABOK Certifications, George Washington Univisitity

Timeline

Senior Benefits Consultant - Medicare/Medicaid

Go Healthy Pet
07.2021 - 11.2024

Front Desk Night Auditor

Holiday Inn
04.2018 - 08.2025

Real Estate Agent

Long Realty Company
05.2017 - 01.2020

Project Manager III, PMO

Molina Healthcare
07.2009 - 06.2015

Lean Six Sigma Project Manager

GE Security
03.2006 - 06.2009

Customer Service Leader

GE Security
02.2001 - 03.2006

Inside Sales Representative

GE Security
08.1999 - 02.2001

Associate Degree - Travel And Hospitality Management

Western Business College

Associate of Science - Business Administration

Portland Community College

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