Jennifer Rivera

Medical Receptionist / Front Desk

305 Plastic Surgery | Miami, FL

January 2025 – Present

• Welcome and register patients throughout all phases of their surgical process, ensuring a professional and comfortable experience.

• Schedule pre-op consultations, surgeries, and post-op follow-ups, maintaining clear communication with medical staff and patients.

• Manage and verify critical medical documentation such as medical clearances, EKGs, lab results, and medical history forms.

• Provide pre- and post-operative guidance to patients, answering questions and offering clarity regarding care instructions.

• Maintain and update digital patient records while handling confidential information in accordance with HIPAA.

• Collaborate with nurses, anesthesiologists, and surgeons to ensure a smooth, organized clinical workflow.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Handled customer complaints in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Helped customers find specific products, answered questions, and offered product advice.
• Received and processed incoming inventory shipments to ensure accuracy of quantity, quality, price and timeliness.
• Conducted customer presentations to explain features and advantages of various credit card options.
• Built relationships with clients by providing excellent customer service and support.
• Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.

• Caring for domestic animals that includes: walking the dogs, out-of-home care, in-home care, and daily care of their environment
• Routinely monitor the health and well-being of pets
• Do what the owner indicates regarding care, routes and walking time
• Ensure that the dogs are well hydrated and fed
• Carry the necessary instruments to clean your pets during pet walks

• Identify the expectations, desires and demands of customers based on the required products
• Manage and take care of cash transactions using the cash register of the point of sale
• Issue sales invoices
• Prepare invoices for the goods sold or the services provided that contain individual prices, the total amount and the terms
• Complete the processing of orders received by telephone and Internet
• Make active sales, offering suggestions and ideas to convince customers to be interested in new products and promotions
• Convince customers that a product or service will meet their needs
• Arranged merchandise on shelves.
• Developed and implemented strategies to optimize sales performance.
• Maintained accurate records of all sales activities and results.

• Maintained lab inventory and ordered supplies as needed.
• Conducted quality control checks on products to ensure accuracy of results.
• Followed safety protocols while working with hazardous materials or chemicals in the lab.
• Provided technical support to other members of the research team when necessary.
• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Performed data entry into computer systems to maintain accurate records of customer information.