Jennifer Rivera
Chicopee,MA
Summary
Detail-oriented Newspaper Distribution Manager with hands-on experience in route management and customer satisfaction. Demonstrated logistical coordination skills and a commitment to enhancing delivery efficiency. Delivered impactful solutions through proactive problem-solving and strategic route optimization.
Overview
11
11
years of professional experience
Work History
Newspaper Distributor
Holyoke News Co., Inc.
Holyoke, MA
07.2015 - Current
- Distribute newspapers to designated routes daily.
- Maintain accurate records of deliveries and inventory.
- Coordinate with local vendors for timely supply restocking.
- Ensure proper handling and storage of newspaper products.
- Communicate effectively with customers regarding service issues.
- Collaborate with management to improve distribution efficiency.
- Ensured compliance with all federal, state, and local laws pertaining to newspaper distribution.
- Collaborated with sales staff in order to maximize revenue potential from newspaper deliveries.
- Ensured that all paperwork was completed accurately and in a timely manner.
- Communicated effectively with customers regarding any issues that arose during delivery process.
- Resolved conflicts between customers and drivers in a professional manner.
- Monitored routes to ensure efficient delivery times were maintained.
- Preserved condition of newspapers to satisfy customers or store locations.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
- Utilized online or digital tools to manage newspaper delivery routes.
- Listened to and resolved customer's complaints regarding products or services.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Contacted prospective subscribers to solicit newspaper subscriptions.
- Leveraged tools to start, stop or change routes.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Resolved customer complaints regarding products or services.
- Recorded deliveries and daily sales transactions.
- Informed regular customers of new products or services and price changes.
- Forged and cultivated strong relationships with customers within a fast-paced and constantly moving environment.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Issued sales promotion materials to customers to boost sales.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Identified prospective customers by using business directories and following leads from existing clients.
- Cold-called prospective customers to provide details on company services or products.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2002
Skills
- Delivery coordination
- Route optimization
- Inventory management
- Customer service
- Customer relationship management
- Compliance adherence
- Record keeping
- Sales reporting
- Sales analytics
- Revenue generation
- Customer acquisition
- Time management
- Attention to detail
- Problem-solving
- Effective communication
- Verbal and written communication
- Team communication
- Conflict resolution
- Effective listening
- Organizational skills
- Punctual and reliable
- Strong work ethic
- Professionalism and integrity
- Energy and enthusiasm
- Patience and persistence
- Deadline driven
- Hospitality and accommodation
- Interpersonal communication
- Customer acquisition
- Effective communication
- Written communication
- Interpersonal communication
Languages
Spanish
Native/ Bilingual
Timeline
Newspaper Distributor
Holyoke News Co., Inc.
07.2015 - Current
High School Diploma -
Chicopee Comprehensive High School