JENNIFER RIVERA-JUDGE
Tampa
Summary
Decisive, action-oriented, and results-focused professional with a diverse background in customer service, logistic management, warehouse management, dispatch, and material coordination. Demonstrated success in leading teams, inspiring colleagues, and surpassing goals.
Overview
24
24
years of professional experience
Work History
Material Coordinator
City of Tampa
10.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responsible for work involving the purchasing, procurement, storage and issuance of specialized materials, equipment and parts.
- Establish and maintain effective communications networks with supply vendors, city purchasing and stores for the process of procuring equipment, parts, and other maintenance materials.
- Maintains material and equipment control records and related documentation; compiles spare parts listings for new equipment; maintains and updates library of equipment.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Account Executive
Trustar Salon Services
09.2012 - 10.2013
- Responsible for achieving maximum sales profitability, growth, and account penetration within my assigned territory by effectively selling the company’s products and/ or related services.
- Personally contact and secure new business accounts/customers.
- Promote, sell, and secure orders from 82 existing and prospective customers through a relationship based approach.
- Emphasize product features based on analyses of existing/ potential customers’ needs, and on technical knowledge of product capabilities.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Store/ Salon Manager
Beauty Cosmopolitan
12.2007 - 09.2012
- Responsible for two locations; analyze sales figures and forecast future sale volumes to maximize profits.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Manage and motivate two teams to increase sales and ensure efficiency.
- Conduct performance reviews, and provide and organize training.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Tour the sales floor regularly and talk to customers.
- Supervise team of elite sales team in supporting new products and services.
- Responsible for contacting and maintaining relationships with twenty-one vendor’s.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Office Administrator
Digitech, Inc.
10.2001 - 05.2008
- Manage office operations.
- Directly support CEO and vice president with daily task.
- Support controller with Accounts Receivable and Accounts Payable functions.
- Maintain files and process expense reports.
- Dispatch of technical resources.
- Responsible for billing customer revenue for the company.
- Manage all functions for customer implementations to meet customer requirements, including scheduling coordination with third party vendors and customer contacts.
- Worked collaboratively with other internal office divisions (accounting, budget, billing, administration) personnel to gather requirements, organize, and execute program tasks.
Education
Certificate - Automated Supply Management School
US Army
05-1995
AA - Technical Engineering
ITT Technical Institute
Tampa, FL01.1994
Skills
- Experience with Oracle, and Microsoft Office Software Suites
- Inventory audits
- Material planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Conflict resolution
- Reliability
Key Contributions
- Successfully managed communications equipment.
- Coordinated and executed the inventory valued at over 1 million dollars.
- Improved the logistics and support needs for the Electronic Technician team at the City of Tampa.
.
Languages
Spanish
Professional Working
Timeline
Material Coordinator
City of Tampa
10.2013 - Current
Account Executive
Trustar Salon Services
09.2012 - 10.2013
Store/ Salon Manager
Beauty Cosmopolitan
12.2007 - 09.2012
Office Administrator
Digitech, Inc.
10.2001 - 05.2008
AA - Technical Engineering
ITT Technical Institute
Certificate - Automated Supply Management School
US Army
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