Jennifer Rivera
Site Manager
Riverview,FL
Summary
Accomplished Site Manager with a proven track record at Akumin Imaging, adept in leadership and problem-solving. Excelled in enhancing operational efficiency and staff performance, significantly improving customer service and center profitability. Skilled in strong communication and risk management, ensuring quality care and fostering robust relationships with referring offices.
Overview
14
14
years of professional experience
Work History
Site Manager
Akumin Imaging
05.2024 - Current
- Responsible for the ongoing operational support of three Fixed Radiology Imaging sites.
- Plans, organizes, develops, implements, and interprets the programs goals, objectives, policies and procedures necessary for providing quality care and maintaining a high performing operation.
- Responsible for leading staff management, budget management, maintaining relationships with referring offices and ongoing customer service issues.
- Reviews site activities and recommends/make changes to better utilize facilities, services, or staff.
- Monitor performance and profitability of services offered.
- Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
- Maintains positive interactions at all times with payors, referring offices, and patients, staff, and the Radiologists.
- Administers quality programs and meets or exceeds key quality and productivity measures in patient services, customer (referral) service, clinical programs, administrative functions, and service recovery.
- Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits, and/or ensuring highest quality of customer service functions.
Clinic Administrator
Akumin Imaging
10.2017 - 05.2024
- Responsible for the day-to-day operations and supervising of the support staff of 15+
- Works collaboratively to assess productivity and efficiency of the clinic
- Always responds to patient and office complaints/compliments to ensure the highest level of customer service.
- Ensures the building and equipment are in good working conditions and coordinates appropriate maintenance and repairs.
- Screening, hiring, and training of new personnel.
- Develops and enforces policies and procedures including Compliance, Safety, and Security.
- Orders all supplies and keeps tabs on inventory levels.
- Completes daily financial transactions, including handling employee payroll.
Assistant Director
Rose Radiology Centers
09.2016 - 10.2017
- Assisted the Director in developing innovative programs to improve center performance and retention rate.
- Developed strong relationships with referring offices and staff to enhance operational success.
- Coordinated activities to boost center moral while increasing production.
- Oversees day to day operations when the director was out of the office including scheduling/staff/customer service needs.
- Assisted in monitoring Radiologist case loads.
Medical Assistant/Front Desk Receptionist
Rose Radiology Centers
11.2012 - 09.2016
- Responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience.
- Ensures documentation and patient records are prepared and organized.
- Greets and assists patients, customers, and visitors in person and over the phone.
- Answers incoming calls and makes outgoing calls to schedule appointments.
- Performs patient registration, assists in verifying insurance coverage/preauthorization, and collects monies for time of service patient responsibility.
- Ensures exams are dictated and sent back to the referring office in a timely manner.
- Monitors Radiologists daily cases and assist in obtaining additional information as needed.
Certified Medical Technician
Luke and Associates
05.2010 - 04.2012
- Charting and documenting patient medical, surgical, social, and family history.
- Setting up and assisting physicians during examinations and procedures.
- Relaying patient requests/questions through telephone consults.
- Recording body measurements and vital signs.
- Administering injections
Education
High School Diploma -
Spoto High School
Riverview, FL 05.2001 -
Skills
- Strong written and verbal communication skills
- Problem Solving
- Leadership
- Time Management
- Risk Management
Additional Information
References upon request
Timeline
Site Manager
Akumin Imaging
05.2024 - Current
Clinic Administrator
Akumin Imaging
10.2017 - 05.2024
Assistant Director
Rose Radiology Centers
09.2016 - 10.2017
Medical Assistant/Front Desk Receptionist
Rose Radiology Centers
11.2012 - 09.2016
Certified Medical Technician
Luke and Associates
05.2010 - 04.2012
High School Diploma -
Spoto High School
05.2001 -
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