Jennifer Rivers
Bedford
Summary
Results-driven Human Resources professional with 15+ years of expertise in employee relations, talent acquisition, data analytics, talent development, and people strategy. Proven ability to align HR initiatives with business goals, enhance employee engagement, and drive organizational success. Recognized for strategic leadership, fostering positive workplace cultures, and achieving measurable results in dynamic environments.
Overview
20
20
years of professional experience
Work History
Paraprofessional in Special Education Classroom
Lurgio Middle School
01.2023 - Current
- Provide 1:1 support to students with special needs, fostering individualized learning and inclusion
Vice President, Human Resources Business Partner
Citizens Bank
01.2016 - 01.2023
- Directed the HR strategy for the Contact Center and Business Banking divisions, supporting ~1,200 employees across multiple locations
- Acted as a trusted advisor to senior leaders, providing strategic guidance on workforce planning, talent retention, and organizational effectiveness
- Managed complex employee relations cases, including investigations, performance management, and conflict resolution, ensuring compliance with company policies and employment laws
- Designed and executed employee engagement initiatives centered on health, wellness, and work-life balance, resulting in a 50% increase in employee satisfaction scores
- Spearheaded the redesign of the New Hire Colleague Experience in the Contact Center, integrating feedback and data-driven insights to reduce turnover and enhance retention
- Utilized Tableau dashboards to analyze critical retention data, driving strategic interventions to reduce attrition and improve workforce stability
- Partnered with business leaders to improve operational processes based on insights from exit surveys, stay interviews, and workforce analytics, fostering a culture of continuous improvement
- Strengthened career development pathways for Contact Center Agents, implementing targeted training programs and mentorship opportunities to enhance employee growth and internal mobility
- Championed diversity and inclusion initiatives, collaborating with the DEI Council to attract, retain, and develop diverse talent across all levels of the organization
Human Resources / Senior Recruiter
Citizens Bank
01.2011 - 01.2016
- Led full-cycle recruiting strategies for Business Banking, Home Lending, and Consumer Finance, ensuring a steady pipeline of top-tier talent
- Increased diversity hiring by partnering with external organizations and leading the Female Pillar of the Diversity Council, resulting in a measurable increase in representation
- Designed and executed quarterly campus recruitment events, strengthening partnerships with universities and enhancing the organization’s employer brand
- Consistently exceeded recruitment targets, filling 30-40 positions monthly within an average of 30 days, contributing to improved operational efficiency
- Provided mentorship and training to junior recruiters, sharing best practices in sourcing, candidate engagement, and employer branding
Executive Recruiter / Account Executive
Medicus Healthcare Solutions
06.2009 - 07.2011
- Signed 5-7 new clients monthly and filled 16-20 job requisitions per month
- Generated $175,000-$200,000 in client revenue monthly, exceeding sales goals
- Managed full-cycle recruiting for radiology departments, including salary negotiation and onboarding
Senior Recruiter
Santander Bank
08.2008 - 04.2009
- Reduced time-to-fill by 40% through proactive talent pipeline development
- Recruited and retained staff for 45 branches, managing 20+ monthly searches
- Built strong partnerships with internal teams and external organizations
- Conducted on-site recruiting events and facilitated new hire orientation sessions
Senior Sales Recruiter / Account Executive
Treeline, Inc.
05.2007 - 08.2008
Senior Healthcare Recruiter
Core Medical Group
05.2005 - 05.2007
Education
Bachelor of Science - Marketing
University of Tampa
Tampa, FLSkills
- Employee Relations & Engagement
- Talent Acquisition & Recruitment Strategy
- Workforce Planning & Retention
- HR Data Analytics & Process Optimization
- Leadership Development & Coaching
- Diversity, Equity, and Inclusion (DEI) Initiatives
Professional Awards
- Citizens Chairman Award, 2015, 2019, Recognized as a top-performing HR professional, awarded to the top 1-3% of employees.
- Citizens Credo Honor Roll Winner, Achieved six quarterly awards for impactful community engagement.
- Promoted at Citizens Bank, Promoted twice to Assistant Vice President and then Vice President.
- Ranked 'Distinguished', By Santander Recruiting Manager for exceeding recruiting metrics.
Timeline
Paraprofessional in Special Education Classroom
Lurgio Middle School
01.2023 - Current
Vice President, Human Resources Business Partner
Citizens Bank
01.2016 - 01.2023
Human Resources / Senior Recruiter
Citizens Bank
01.2011 - 01.2016
Executive Recruiter / Account Executive
Medicus Healthcare Solutions
06.2009 - 07.2011
Senior Recruiter
Santander Bank
08.2008 - 04.2009
Senior Sales Recruiter / Account Executive
Treeline, Inc.
05.2007 - 08.2008
Senior Healthcare Recruiter
Core Medical Group
05.2005 - 05.2007
Bachelor of Science - Marketing
University of Tampa
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