Jennifer Roach
Logistics Manager
Dallas,TX
Summary
Dynamic logistics expert targeting managerial position to cultivate and guide high-performing teams, enhance distribution networks, and deploy innovative solutions that drive scalable business growth.
Overview
13
13
years of professional experience
Work History
Senior Logistics Coordinator
HK International
Mesquite, Texas
03.2016 - Current
- Manage and coordinate domestic truckload, LTL and expedited, and military shipments focusing on cost efficiency, transit time, and mode of transport
- Facilitate shipment departures and deliveries across the U.S and Canada
- Manage shipment documentation for customs clearance to meet regulatory standards
- Establish rapport with carriers, negotiating favorable rates to enhance operational cost management
- Address shipping and delivery issues 24/7 to uphold service quality
- Generate bills of lading tailored for each carrier shipment
- Work alongside other departments to ensure high customer satisfaction
- Create and present training sessions for other departments on logistic procedures
- Prepare quotes for customers / sales
- Assist with International shipments, and air freight
- Organize McDonalds convention for customers, ensuring efficient management of numerous shipments and details.
- Maintain and establish relationships with carriers and our customers
- Facilitate trailer/container movements within yard to efficiently unload and load
- Invoice shipments involving freight charges, prepaid and collect
- Administer claims management inbound/outbound
- Formulate standard operating procedures for department
- Manage scheduling of bulk trash removal and recyclable material handling
- Order supplies for logistics department to ensure operational efficiency.
Manage inventory levels to maintain adequate stock in warehouse.
Coordinate with vendors to secure timely delivery of supplies.
Streamline supply ordering process to reduce lead times and costs.
Dispatcher for Intermodal Transportation
Intermodal Express
01.2013 - 01.2016
- Customer Service / Account Representative
- Visited shippers for face-to-face meetings regarding contracts, sales, and improving customer service
- Traced containers with constant communication with customers
- Negotiated rates
- Dispatched and scheduled loads according to delivery location and driver availability
- Established a reliable relationship with brokers, with consistent communication
- Rail bill – import and exports accordingly
- Provided rates for OTR and local lanes.
- Calculated driver settlements, line haul and FSC
- Familiar with DOT regulations, railroad & steam line procedures, along with chassis monitoring.
Education
Bachelor of Arts - Business
University of Texas At Tyler
Tyler, TX05-2020
Associates of Science Degree -
Trinity Valley Community College
01.2018
Associates of Arts Degree -
Trinity Valley Community
01.2015
Skills
- Shipment management
- Rate negotiation
- Customs clearance
- Documentation management
- Inventory control
- Customer relationship management
- Regulatory compliance
- Problem solving
- Effective communication
- Cost analysis
- Deadline oriented
- Training facilitation
- WMS software
- TMS software
- Freight negotiation
- EDI integration
- Invoicing and shipping documentation
- ERP systems proficiency
- International logistics
- Fleet management
- Training and leadership
Timeline
Senior Logistics Coordinator
HK International
03.2016 - Current
Dispatcher for Intermodal Transportation
Intermodal Express
01.2013 - 01.2016
Bachelor of Arts - Business
University of Texas At Tyler
Associates of Science Degree -
Trinity Valley Community College
Associates of Arts Degree -
Trinity Valley Community