Jennifer Roberson
Trussville,AL
Summary
Dynamic professional with a proven track record as a Customer Service Manager at Food World, enhancing customer satisfaction through effective team leadership and innovative training programs. Skilled in proofreading and communication, I implemented efficient workflows that improved service quality and reduced complaints, ensuring a consistent and positive customer experience.
Overview
22
22
years of professional experience
Work History
Proofreader
Self Employed
04.2016 - Current
- Reviewed documents for grammatical accuracy, ensuring compliance with style guidelines.
- Edited web content, enhancing clarity and readability through collaboration with writers.
- Conducted rigorous fact-checking, maintaining integrity of all published information.
- Implemented efficient proofreading techniques that increased consistency across projects.
- Utilized various editing tools to optimize the proofreading workflow.
- Facilitated timely project completion through effective task prioritization and management.
- Expanded professional expertise by staying informed on industry trends and advancements.
Customer Service Manager
Food World
08.2003 - 11.2008
- Led customer service team to enhance support and resolve escalated issues effectively.
- Developed training programs to improve staff performance and customer satisfaction levels.
- Implemented new CRM system to streamline communication and track customer interactions efficiently.
- Analyzed customer feedback to identify areas for service improvement and increase retention rates.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Pearl Lake Christian Academy
Springville, ALSkills
- Proofreading experience
- Strong grammar skills
- Interpersonal and written communication
- Consistency checking
- Patience and focus
- Reading comprehension
- Documentation skills
- Writing improvement suggestions
- Formatting expertise
- Clear communication
- Excellent spelling
- Data entry skills
- Workflow optimization
- Expertise in software program
- Project Support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Proofreader
Self Employed
04.2016 - Current
Customer Service Manager
Food World
08.2003 - 11.2008
Pearl Lake Christian Academy