Jennifer Roberts
Orlando,FL
Summary
Friendly and dependable breakfast restaurant hostess/ busser with excellent guest service history. Trained as a hostess to greet, welcome, and comfortably and efficiently seat guests, and to work with servers to buss tables as needed. Skilled in cleaning and disinfecting to meet company standards.
Overview
22
22
years of professional experience
Work History
Breakfast Hostess
Waffle House
11.2023 - 02.2024
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Seated patrons based on guest preferences and seating availability.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain a comfortable and welcoming appearance.
Customer Service Associate/Retail Cashier
Walgreen's Pharmacy
05.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept products faced and shelving free of misplaced items or trash.
Customer Service Associate /Retail Sales Cashier
CVS Pharmacy
01.2021 - 05.2021
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated a smooth payment process for customers using various methods, including cash, credit cards, gift cards, or mobile payments.
Holiday Customer Service
Walgreen's Pharmacy
11.2019 - 02.2020
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Cashier
Walmart Neighborhood Market
01.2006 - 12.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Learned duties for various positions and provided backup at key times.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Connected with customers to support positive transaction experiences and address service concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Cashier
Walmart Supercenter
04.2002 - 12.2005
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
Bachelor of Science - Social Work
University of Central Florida
Orlando, FL08.2009
Skills
- Guest Greeting and Seating
- Table preparation
- Customer service focus
- Server Support
- Cleanliness
- Warm and Friendly
- Active Listening and Communication
- Dining area maintenance
- Table Bussing
Timeline
Breakfast Hostess
Waffle House
11.2023 - 02.2024
Customer Service Associate/Retail Cashier
Walgreen's Pharmacy
05.2021 - 09.2022
Customer Service Associate /Retail Sales Cashier
CVS Pharmacy
01.2021 - 05.2021
Holiday Customer Service
Walgreen's Pharmacy
11.2019 - 02.2020
Retail Cashier
Walmart Neighborhood Market
01.2006 - 12.2017
Retail Cashier
Walmart Supercenter
04.2002 - 12.2005
Bachelor of Science - Social Work
University of Central Florida