Jennifer Roberts
Cullman
Summary
Experienced with creating efficient schedules and managing customer inquiries. Utilizes strong organizational skills to maintain seamless operations and ensure client satisfaction. Track record of effective communication and problem-solving to address customer needs.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Youfit Health Clubs
07.2019 - 12.2020
- Responsible for checking in guests, providing guest orientation, and ensuring all linens and beverages are always cleaned, prepared and well stocked
- Perform administrative duties associated with membership
- Manage all front desk activities
- Know all front desk operations: including membership signup/renewals, customer escalations, and training scheduling
- Assisted in maintaining daily general cleaning and minor maintenance and upbeat culture to generate more business
- Handled all incoming calls and answered inquiries made all while keeping the management team updated
- Greeted all members in a pleasant manner and informed them about all special offers
- Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them
- Liaison between customers and upper management and took feedback to improve the efficiency of service
- Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times
- Assist General Manager with staff/new trainer development
- Coordinate the development of activities and initiatives to generate leads by networking the local area and maximizing the opportunity for sales
- Assisted in daily production reports
- Liaison between staff and General Manager
- Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager
- Handled cash accurately and prepared deposits.
Teacher
Grace Lutheran School
06.2018 - 03.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Teacher
Miss Angela's Preschool
04.2015 - 05.2017
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Organize and supervise games and other recreational activities to promote physical, mental, and social development
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills
- Attend staff meetings and serve on committees, as required
- Laminate teaching materials to increase their durability under repeated use
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Conduct demonstrations to teach such skills as sports, dancing, and handicrafts
Nanny
08.2013 - 03.2015
- Regulate children's rest periods and nap schedules
- Meet regularly with parents to discuss children's activities and development
- Help prepare and serve nutritionally balanced meals and snacks for children
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
- Work with parents to develop and implement discipline programs to promote desirable child behavior
- Help develop or monitor family schedule
- Supervise and assist with homework
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility
- Transport children to schools, social outings, and medical appointments
- Perform housekeeping and cleaning duties related to children's care
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children
Hostess
Logans Roadhouse
09.2010 - 05.2011
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform patrons of establishment specialties and features
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct patrons to coatrooms and waiting areas such as lounges
- Take and prepare to-go orders
- Assist with preparing and serving food and beverages
- Plan parties or other special events and services
Teacher
Mommys Time Out, Grace Lutheran Church
11.2006 - 02.2010
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Organize and supervise games and other recreational activities to promote physical, mental, and social development
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills
- Attend staff meetings and serve on committees, as required
- Laminate teaching materials to increase their durability under repeated use
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Conduct demonstrations to teach such skills as sports, dancing, and handicrafts
Education
High School Diploma -
Covenant Christian Academy
Huntsville, AL05.2010
Skills
- Child care
- Teaching
- Staff development
- Staff management
- Inventory control
- Operations management
- Customer relationship management (CRM)
- Customer service
- Customer service management
- Scheduling
Timeline
Assistant General Manager
Youfit Health Clubs
07.2019 - 12.2020
Teacher
Grace Lutheran School
06.2018 - 03.2019
Teacher
Miss Angela's Preschool
04.2015 - 05.2017
Nanny
08.2013 - 03.2015
Hostess
Logans Roadhouse
09.2010 - 05.2011
Teacher
Mommys Time Out, Grace Lutheran Church
11.2006 - 02.2010
High School Diploma -
Covenant Christian Academy
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