Jennifer Roberts
Customers service
Hattiesburg,MS
Summary
Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Office Manger Appointment Scheduler
Craft insurance
Mize
03.1998 - 03.2021
- Provided timely, courteous, and knowledgeable responses to information requests.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Provided clear instructions to patients regarding their upcoming visits.
- Achieved established sales targets by generating new customer accounts.
- Performed follow up calls to confirm scheduled appointments.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Inputted patient data into the electronic health record system.
- Worked collaboratively with other team members to meet departmental goals.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
ETE Trainer Opening Team
Ochaleys
Hatttiesburg
02.1994 - 06.1998
- Explained goals and expectations required of trainees.
- Provided feedback on employee performance based on observed results during training sessions.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Coordinated recruitment and placement of training program participants.
Finance Clerk
American Financial
Tupelo
07.1989 - 06.1990
- Reviewed invoices for accuracy and completeness prior to entering into the system.
- Ensured compliance with financial policies and regulations.
- Managed collections efforts for past due customer balances.
- Tracked expenses and prepared expense reports for management review.
Education
Some College (No Degree) - Computer And Information Systems
Jones Junior College
Ellisville, MSSkills
- Appointment scheduling
- Electronic health records
- Data entry
- Customer relationship management
- Sales generation
- Follow-up coordination
- Report generation
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Customer targeting
- Service sales
- Self motivation
- Service descriptions
- Scheduling expertise
- Account updates
- Outbound telemarketing
- Inbound calls
- Performance-driven
- Problem-solving abilities
Certification
- Phebotmist cerfication 2000
Timeline
Office Manger Appointment Scheduler
Craft insurance
03.1998 - 03.2021
ETE Trainer Opening Team
Ochaleys
02.1994 - 06.1998
Finance Clerk
American Financial
07.1989 - 06.1990
Some College (No Degree) - Computer And Information Systems
Jones Junior College
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