Jennifer Robertson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Chicky's Chicken Joint
04.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff pe
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Wireless Sales Associate
Russell Cellular Verizon
02.2021 - 04.2022
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
- Stayed up-to-date on industry trends, new products, and service offerings to provide informed guidance to customers.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
School Cafeteria Worker
Sudexo
03.2019 - 02.2021
- Improved student nutrition by planning and preparing healthy meal options in the school cafeteria.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
- Collaborated with school staff and administrators to accommodate special dietary needs of students.
- Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
Cashier
Harps Foods
07.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier, Service Desk Associate
Walmart
11.2013 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent requests.
- Promote
- Greeted customers entering store and responded promptly to customer needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped customers complete purchases, lo
- Streamlined service desk processes for improved efficiency and faster resolution times.
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
Education
High School Diploma -
Stilwell High School
Stilwell, OK05.1990
Skills
- Workforce Management
- Performance Management
- Team leadership
- Professional and Courteous
- Goal Setting
- Computer Skills
- Customer Relationship Management
- Customer Service
Timeline
Manager on Duty
Chicky's Chicken Joint
04.2022 - Current
Wireless Sales Associate
Russell Cellular Verizon
02.2021 - 04.2022
School Cafeteria Worker
Sudexo
03.2019 - 02.2021
Cashier
Harps Foods
07.2018 - 03.2019
Cashier, Service Desk Associate
Walmart
11.2013 - 07.2018
High School Diploma -
Stilwell High School