Jennifer Robertson
Moses Lake,WA
Summary
I am seeking a position as a Veteran Client Advocate. I can use my experience to foster client relations and utilize many years of customer service and organizational skills to support the HopeSource program. Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Juvenile Rehabilitation Counselor
Department of Children, Youth and Families
08.2023 - Current
- Case management, transition planning, counseling, and treatment services for residents and families, escort and supervise youth in Academic and Vocational programs, Work Experience, Community opportunities, volunteering, assessing problems, and responding to emergent situations.
- Maintained a safe environment for a 13-patient facility with continuous surveillance.
- Assisted individuals with addressing disabilities and developing career plans.
- Administered preliminary and comprehensive vocational assessments.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
Preschool Teacher Assistant
Brite Beginnings Daycare Center
06.2022 - 10.2023
- Organize, instruct, execute, and supervise children’s activities while maintaining a safe environment for them, for ages two years old through twelve
- Problem-solve and communicate effectively with children, staff, and families
- Follow all WAC codes designated by the state of Washington regarding Daycare Centers.
- Assisted and supervised 35 children throughout the entire school day.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
Supervisor & Athletic Director
Covenant Christian School
06.2021 - 10.2023
- Supervise and instruct students in daily activities
- Responsible for overall school discipline, goal setting, and supporting students and families with educational and spiritual needs while building positive relationships with those families and the surrounding community
- Organizing schedules, planning future college goals, transcripts, transportation, fundraising, and athletics events for middle and high school students
- Supervision of staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Teacher, Athletic Director, Guidance Counselor
Moses Lake Christian Academy
06.2017 - 06.2021
- Taught physical education and leadership classes
- Class advisor including participation in mid-level management complying with OSPI and ACSI requirements, along with preparing high school students for college entrance and transcripts
- Communicated with families, staff, students, and a community professionally
- Fundraising, organizing, and scheduling Athletic events for middle and high school.
Owner and Operator
Moses Lake Soccertots LLC
09.2010 - 09.2020
- Efficiently owned and operated my own business that incorporated the fundamentals of sports while teaching children ages eighteen months to five years old coordination, social, and emotional skills
- I worked with both the City of Moses Lake and Ephrata’s Parks and Recreation Departments to hold classes
- Also, local pediatricians offered prescriptions for children with special needs and fighting obesity to attend the classes for free
- Classes were also offered at the daycare to enhance activities offered at Centers
- Organization, community relations, accounting, marketing, and instructing classes.
Education
Bachelor of Science - Applied Psychology
Grand Canyon University
Phoenix, AZ10.2022
Religious Studies/ Emphasis on Counseling -
Destiny Leadership Institute
Heber Springs, AR05.2015
Certificate in Medical Administration -
Maric College of Medical Careers
San Diego, CA05.1996
Skills
- Behavioral Intervention
- Continuing education
- Rehabilitation Planning
- Professional ethics
- Individual Counseling
- Client Advocacy
- Case Management
Certification
- DBT CE Hours
- CPR Certified
- Food Handlers Card
- TB Screened
- Background Fingerprints done 7/2023
- Merit # 4015450959
- CG 61474868
References
- Keely Burson, (509) 683-2874, keelyanne.burson@dcyf.wa.gov
- Crystal Kast, (509) 431-3703, ckast@mlca.us
- Leigh Ramsey, (425) 931-3894, mandlram2005@gmail.com
- Sandy Rodriquez, (509) 760-9992, sandlrod3@yahoo.com
Timeline
Juvenile Rehabilitation Counselor
Department of Children, Youth and Families
08.2023 - Current
Preschool Teacher Assistant
Brite Beginnings Daycare Center
06.2022 - 10.2023
Supervisor & Athletic Director
Covenant Christian School
06.2021 - 10.2023
Teacher, Athletic Director, Guidance Counselor
Moses Lake Christian Academy
06.2017 - 06.2021
Owner and Operator
Moses Lake Soccertots LLC
09.2010 - 09.2020
Bachelor of Science - Applied Psychology
Grand Canyon University
Religious Studies/ Emphasis on Counseling -
Destiny Leadership Institute
Certificate in Medical Administration -
Maric College of Medical Careers