Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Robichaud

Canterbury,Connecticut

Summary

Experienced Licensed Professional Counselor with over 10 years of experience counseling and advocating for clients. Passionate about developing strong clinical relationships and providing leadership to clinical programs to meet the needs of those with mental health. Skilled at identifying needs and developing effective plans of actions to provide intervention and assistance. Strong background in supporting clients in crisis to ensure that their needs are addressed. Possesses strong organizational, interpersonal and communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Adult Outpatient Program Manager

United Services Inc.
06.2022 - Current
  • Provide managerial and clinical leadership to the program, implemented agency policies and procedures
  • Ensure operations meet client needs in compliance with all licensure and funder regulatory guidelines
  • Monitors revenue generation and spending in accordance with budgetary criteria
  • Employee oversight- hiring, supervise, evaluate and develop program staff
  • Completes program evaluations and productivity reviews
  • Monitor and maintain program census – internal and external collaboration
  • Provide clinical guidance and crisis support to staff for client and programmatic needs
  • Coordinate interdepartmental and external collaboration for high risk clients
  • Provide direct client care, specifically when a client is in crisis to ensure all risk is appropriately assessed - ensured the development of appropriate safety plans at times where suicide was determined based on screening measures
  • Provide timely and accurate program documentation and data collection; review of clinical documentation using the DSM-V TR
  • Cultivated positive rapport with clinical team to boost company morale and promote employee retention.
  • Met with project stakeholders for the Medicated Assisted Treatment (MAT) grant on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.

Family Based Recovery Supervisor

United Community Family Services (UCFS)
10.2018 - 04.2022
  • Attended model specific training through Yale to ensure appropriate implementation of the Family Based Recovery (FBR) model
  • Attend weekly consult calls with Yale FBR services to ensure model adherence
  • Completed weekly individual supervisions to ensure effective implementation of the model and to assess for treatment progress for the clients being served
  • Hold weekly team meetings to review clinical treatment concerns
  • Attended meetings with key stake holders - specifically the Department of Children and Families (DCF)
  • Maintained a specific budget and ensure that funds were spent in accordance with grant funding
  • Complete hiring and training of both clinical staff and case managers
  • Review clinical documents to assess that it is measurable and client centered to the individual client's needs
  • Provide clinical staff the necessary supervision for license hours
  • Attend development meetings with Yale and other agencies implementing the model to ensure consistent practices
  • Review and assess therapeutic referrals that are placed to ensure that are appropriate for care
  • Accompany the treatment team in the field to complete the intake process with individual clients
  • Provide on call coverage to both staff and clients 24 hours a day; 7 days a week
  • Executed and complied with collecting specific program data in accordance with the FBR grant to show stakeholders the effectiveness of the model

In-Home Therapy Supervisor

Gandara Center
05.2017 - 10.2018
  • Implemented the company policies, objectives, and communication goals to ensure effective therapeutic treatment
  • Provided weekly supervision for identified treatment teams to address treatment concerns, manage conflict within the treatment team and to ensure clinical treatment was focused on the individual client
  • Maintained program specific data in accordance with Massachusetts state health insurance
  • Reviewed clinical documentation to ensure it was addressing individual client needs in a client focused manner and ensuring that the mental health diagnosis matched with the clinical assessment using the DSM-V
  • Complete hiring, training and mentoring of new staff to ensure that they would be successful in meeting client needs
  • Enhanced communication within the team by holding weekly staff meetings and fostered the development of clinical skills by providing ongoing trainings
  • Work in collaboration with other agency programs to ensure wrap around services were provided to individual clients
  • Provide individual clinical supervision to staff seeking their clinical license

In-Home Therapy and Therapeutic Mentoring (IHT & TM)- Program Director

Community Healthlink (CHL)
02.2017 - 05.2017


  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Coordinated budgeting to ensure that the appropriate fundings were available to allow for effective treatment flow
  • Supervised staff on weekly basis to monitor and ensure program standards were being implemented
  • Provided weekly staff meetings to review program polices and to address training needs
  • Supported and developed the program budget to ensure the appropriate funding was available for hiring and the necessary equipment
  • Engaged in agency administrative meetings across all departments to ensure clear understanding of agency expectations
  • Developed relationships within the agency and key stake holders to ensure the program success

Intensive Care Coordinator (ICC)- Supervisor

Gandara Center
10.2014 - 01.2017
  • Conduct weekly supervisions to provide staff with clinical feedback
  • Crisis Intervention Support
  • Review Comprehensive Assessments
  • Review CANS assessments
  • Provided staff discipline
  • Worked in collaboration with other agency departments
  • Complete staff trainings and development
  • Review weekly and monthly billing
  • Review clinical documentation.

In Home Behavioral Services (IHBS) Supervisor

  • Conducted weekly supervisions to provide staff with clinical feedback
  • Crisis Intervention
  • Supported staff in creating Behavior Intervention Plans (BIPs) and Functional Behavioral Assessments (FBAs)
  • Interviewed and hired new staff
  • Provided training and development to staff
  • Completed staff evaluations
  • Contacted Insurance companies to obtain authorizations
  • Reviewed progress notes
  • Collaborate with other providers and state agencies
  • Completed weekly staff meetings
  • Created monthly productivity report.

Emergency Mobile Psychiatric Services (EMPS) Clinician

Community Health Resources (CHR)
09.2013 - 10.2014


  • Provided focused evaluations, interventions and follow-ups for adolescents in a mental crisis with suicidality, at risk for suicide or intense behavioral concerns
  • Provide appropriate safety planning to reduce risk
  • Completed in depth clinical assessments and diagnostic assessments using the DSM- IV TR
  • Determined the level of care needed for the client based on clinical assessments used
  • Provided support to team members when making referrals to other clinical programs
  • Collaborated with community providers and state agencies as needed to improve support systems for families to increase access to resources
  • Provided culturally competent counseling
  • Administers standardized screening tools and collects data as defined by program
  • Completed clinical documentation to ensure that timely records are kept and agency polices are followed
  • Provides family and/or individual counseling to clients and their families and coordinates treatment needed both internally and/or with external service providers
  • Supported clients/families with unmet case management needs as identified to ensure to mitigate risk

Mutltisystemic (MST) Clinician

Wheeler Clinic
04.2011 - 09.2013
  • Provided home based intensive family therapy utilizing evidence based Mutltisystemic (MST) model to families with at risk adolescents
  • Specific training completed for the model to ensure accurate implementations
  • Collaborated with community providers and/or state agencies as needed to improve support systems around family
  • Conduct diagnostic assessments utilizing strength based approach
  • Developed tailored treatment plans to address the unique needs of each client and promote clinical growth
  • Provided substance abuse treatment
  • Diagnosed appropriately using the DSM-IV
  • Testified in court to present therapeutic gains by clients at the request of the judge and provided feedback to the court of ongoing needs of the client
  • Created and implemented safety plans for high risk behaviors
  • Provide coverage to team members as needed to ensure families’ needs are met
  • Participated in on-call coverage 24 hours a day
  • Developed and documented, clear clinical formulations and treatment plans that are individualized and measurable, developed in collaboration with the client/family and others as relevant
  • Provided collaborative support to team members
  • Supported families with accessing community support programs
  • Administers standardized screening tools and collects data as defined by program
  • Provide family and/or individual counseling to clients and their families with appropriate supervision
  • Coordinated treatment phases both internally and with contracted or external service providers
  • Attended PPT meetings to ensure that appropriate school based services are in place
  • Provided families with behavior interventions and skills to implement these
  • Support families with hospitalizations
  • Collaborated with team members on treatment planning.

Education

Bachelors of Arts in Psychology -

Saint Joseph College
West Hartford, CT

Masters of Arts in Counseling -

Saint Joseph College
West Hartford, CT

Skills

  • Clinical mentoring and supervision
  • Implementation of agency policies and procedures
  • Strong interpersonal skills to develop treatment collaboration
  • Ability to manage and assess crisis situations to mitigate risk

Certification

  • Connecticut, LPC, 2013
  • Massachusetts, LMHC, 2014

References

Available upon request

Timeline

Adult Outpatient Program Manager

United Services Inc.
06.2022 - Current

Family Based Recovery Supervisor

United Community Family Services (UCFS)
10.2018 - 04.2022

In-Home Therapy Supervisor

Gandara Center
05.2017 - 10.2018

In-Home Therapy and Therapeutic Mentoring (IHT & TM)- Program Director

Community Healthlink (CHL)
02.2017 - 05.2017

Intensive Care Coordinator (ICC)- Supervisor

Gandara Center
10.2014 - 01.2017

Emergency Mobile Psychiatric Services (EMPS) Clinician

Community Health Resources (CHR)
09.2013 - 10.2014

Mutltisystemic (MST) Clinician

Wheeler Clinic
04.2011 - 09.2013

In Home Behavioral Services (IHBS) Supervisor

Bachelors of Arts in Psychology -

Saint Joseph College

Masters of Arts in Counseling -

Saint Joseph College

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Jennifer Robichaud