Jennifer Robinson
Everett,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Nielsen Brothers Flooring
05.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Foster Care Provider
Child Protective Services
11.2013 - 11.2019
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Prepared and maintained individual beds and personal space for foster children.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Improved children's health by preparing healthy meals and snacks.
- Offered extensive care to troubled older children without likelihood of adoption.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Adoption Search Group
Owner Operator Independent
11.2000 - 11.2017
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Receptionist Referral Specialist
Dr Howard Miller
11.1998 - 07.2001
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Partnered with other departments to provide top-notch service to clients.
- Obtained prior authorization for Type procedures.
- Notified and reminded clients of appointments.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
Education
Cpa - Assistant Nursing
Dumas Medical Assistant Program
Dumas, TX05.1990
Skills
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Product and Service Knowledge
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Nielsen Brothers Flooring
05.2018 - 10.2022
Foster Care Provider
Child Protective Services
11.2013 - 11.2019
Adoption Search Group
Owner Operator Independent
11.2000 - 11.2017
Receptionist Referral Specialist
Dr Howard Miller
11.1998 - 07.2001
Cpa - Assistant Nursing
Dumas Medical Assistant Program
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