Jennifer Robinson
Everett,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Nielsen Brothers Flooring
Lynnwood, WA
05.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Foster Care Provider
Child Protective Services
Kent, WA
11.2013 - 11.2019
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Prepared and maintained individual beds and personal space for foster children.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Improved children's health by preparing healthy meals and snacks.
- Offered extensive care to troubled older children without likelihood of adoption.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Adoption Search Group
Owner Operator Independent
Federal Way, WA
11.2000 - 11.2017
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Receptionist Referral Specialist
Dr Howard Miller
Renton, WA
11.1998 - 07.2001
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Partnered with other departments to provide top-notch service to clients.
- Obtained prior authorization for Type procedures.
- Notified and reminded clients of appointments.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
Education
Cpa - Assistant Nursing
Dumas Medical Assistant Program
Dumas, TX05.1990
Skills
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Product and Service Knowledge
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Nielsen Brothers Flooring
05.2018 - 10.2022
Foster Care Provider
Child Protective Services
11.2013 - 11.2019
Adoption Search Group
Owner Operator Independent
11.2000 - 11.2017
Receptionist Referral Specialist
Dr Howard Miller
11.1998 - 07.2001
Cpa - Assistant Nursing
Dumas Medical Assistant Program