Jennifer Robinson
Phenix City,Alabama
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Senior Revenue Cycle Specialist
Next Level Business Services, Inc.
09.2023 - Current
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records, and health statuses.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Identified and resolved payment issues between patients and providers
Data Analyst/Senior Customer Service Representative
Multiplan
07.2022 - 06.2023
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Associate Benefits Specialist
Unum
02.2022 - 07.2022
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Recruiter-Contract
PeopleScout
06.2021 - 01.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
Account Manager-Revenue Cycle
Therapy Brands
10.2020 - 07.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH04.2025
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2022
High School Diploma -
Russell County High School
Seale, AL05.2008
Skills
- Paperwork Management
- Collecting Payments
- Medical Billing
- Analyzing Claims
- Claims Review
- Revenue Cycle Management
- Analytical Problem Solving
- Professionalism and Ethics
Timeline
Senior Revenue Cycle Specialist
Next Level Business Services, Inc.
09.2023 - Current
Data Analyst/Senior Customer Service Representative
Multiplan
07.2022 - 06.2023
Associate Benefits Specialist
Unum
02.2022 - 07.2022
Recruiter-Contract
PeopleScout
06.2021 - 01.2022
Account Manager-Revenue Cycle
Therapy Brands
10.2020 - 07.2021
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
High School Diploma -
Russell County High School
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