Jennifer Robinson
Belfast,NY
Summary
Hard working employee with desire to take on new challenges. Keen work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong financial background marked with 10 years of vast experience.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
Dowd's Contracting
Belfast, NY
03.2021 - Current
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Organized the filing system and managed daily operations of the office.
- Established procedures for record keeping, data entry, and information management.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Conducted research to gather relevant information for projects as needed.
- Ordered office supplies and equipment when necessary.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Processed invoices for payment in a timely manner.
- Generated financial reports on a regular basis.
- Consulted with Owner/Contractor to gather bids and complete forms to be sent.
- Input data into various software programs such as Excel spreadsheets or databases.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Evaluated financial data and prepared reports to be filed for quarterly sales tax.
Administrative Support Specialist
Community Bank, N.A.
Olean, NY
08.2019 - 05.2021
- Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
- Input data into various software programs such as Excel spreadsheets or databases.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Processed invoices accurately ensuring timely payment of vendors and suppliers.
- Monitored emails regularly and responded promptly when necessary.
- Performed general office duties such as photocopying documents, faxing information, sorting mail.
- Assisted with special projects assigned by management team.
- Provided excellent customer service through verbal communication with internal customers and external vendors.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted with the preparation of reports and presentations for internal use and clients.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed general ledger reconciliations on a timely basis.
Consumer Real Estate Mortgage Servicing Collector
Community Bank, N.A.
Olean, NY
04.2019 - 08.2019
- Reviewed delinquent accounts to determine appropriate action for resolution.
- Assisted customers by providing information regarding available options for resolving delinquency issues.
- Provided support to the legal department for foreclosure proceedings on delinquent mortgages.
- Conducted skip tracing activities when necessary to locate missing borrowers or co-signers.
- Processed payments received from customers according to company guidelines.
- Performed regular follow up calls with customers who had missed payments or were behind on their mortgage payments.
Financial Loan Officer
Southern Chautauqua Federal Credit Union
Cherry Creek, NY
07.2014 - 09.2018
- Reviewed loan applications and credit histories to assess risk factors and determine eligibility for loan approval.
- Explained loan products to customers in order to help them make informed decisions.
- Analyzed financial statements and tax returns to evaluate customer's credit worthiness.
- Assessed customer's repayment capacity based on income, assets, liabilities, and other debt obligations.
- Provided guidance to customers regarding the terms of loan contracts.
- Processed payments received from borrowers according to established guidelines and timelines.
- Participated in training sessions designed to enhance knowledge of banking laws and regulations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Assisted in training new tellers on bank processes and procedures.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Monitored ATM machines for any malfunctions or discrepancies.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Advanced Regents High School Diploma -
Cassadaga Valley Central School
Sinclairville06-2008
Some College (No Degree) - Criminal Justice
Jamestown Community College
Jamestown, NYSkills
- Customer Service
- Clerical Support
- Keyboarding
- Phone etiquette
- Exceptional with Word and Excel
- Detail oriented
- Keen learner
- PC proficiency
- Excellent interpersonal skills
- Knowledge of banking procedures
- Highly accountable working alone and as a team
- Organized
- Data Compilation
- Accounting skills
Volunteer Work
- Chautauqua County SPCA - 4 years
- United Way Free Tax Prep - 3 years
- Demolition Derby Photography for shows raising money for causes
References
References available upon request.
Timeline
Administrative Clerk
Dowd's Contracting
03.2021 - Current
Administrative Support Specialist
Community Bank, N.A.
08.2019 - 05.2021
Consumer Real Estate Mortgage Servicing Collector
Community Bank, N.A.
04.2019 - 08.2019
Financial Loan Officer
Southern Chautauqua Federal Credit Union
07.2014 - 09.2018
Advanced Regents High School Diploma -
Cassadaga Valley Central School
Some College (No Degree) - Criminal Justice
Jamestown Community College