Jennifer Robinson
Santaquin
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, wirking remotely honed at Descartes Systems USA. Proven track record in schedule coordination and problem-solving, optimizing processes to enhance team productivity. Adept at building relationships and maintaining clear communication, ensuring timely execution of tasks and high levels of client satisfaction.
Overview
11
11
years of professional experience
Work History
Scheduler /Sales Associate
Descartes Systems USA
06.2022 - 11.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Setter/Customer Support
XPS Ship
03.2018 - 06.2022
- Moved, organized and prepared materials to accomplish jobs smoothly.
- Maintained and built relationships with USPS, UPS, and FedEx sales representatives and their clients for their e-commerce shipping needs.
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
- Kept work areas orderly and clean for maximum productivity.
- Collaborated with team members to optimize production schedules and meet deadlines.
- Adhered to company policies and regulations consistently supporting overall organizational objectives.
- Assisted in the training of new setters, ensuring consistent work standards across the team.
- Consistently met or exceeded production targets through diligent work practices and effective time management.
- Provided expert guidance on tooling selection, contributing to optimal product results.
Assistant Manager
Quick Quack Car Wash
05.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Representative
Rocky Mountain ATV
09.2013 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
CNA - Nurses Assistant
MATC
Lehi, UT11.2012
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Call management
- Microsoft Office Suite
- Timesheet management
- Recordkeeping expertise
- Calendar management
- Recordkeeping proficiency
- Meeting scheduling
- CRM software
- Client-specific scheduling
- Schedule verification
- Excellent communication
- Strong problem solver
- Documentation and recordkeeping
- Professional and mature
- Spreadsheet management
- Excel spreadsheets
- Proofreading
- Support services
- Relationship building
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Scheduler /Sales Associate
Descartes Systems USA
06.2022 - 11.2024
Setter/Customer Support
XPS Ship
03.2018 - 06.2022
Assistant Manager
Quick Quack Car Wash
05.2017 - 02.2018
Customer Service Representative
Rocky Mountain ATV
09.2013 - 01.2017
CNA - Nurses Assistant
MATC
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