JENNIFER ROBINSON
Salt Lake City
Summary
Friendly and upbeat door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.
Overview
21
21
years of professional experience
Work History
I.T. Service Desk
University of Utah Hospital
Salt Lake City
04.2022 - Current
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Provided feedback on processes used by the IT Service Desk team to improve efficiency and effectiveness.
Field Operations
Wasatch Lawn Memorial Park
Salt Lake City
10.2019 - 03.2022
- Provide administrative and clerical support to the funeral home, cemetery, crematory and or a combination of these facilities.
- Other duties include greeting the general public, processing Quitclaims and notarizing legal documents.
- I also conducted monthly Pre-Arrangement audits, assisted on yearly inventory and also worked on data entry and analysis.
- Ensured proper administrative procedures were followed for all field operations.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Analyzed data from surveys and reports to identify trends in customer satisfaction related to field operations services.
- Organized survey crew and equipment for field operations.
Family Service Counselor
Valley View Memorial Park
09.2018 - 09.2019
- I provided emotional support to families at the time when their loved one had passed away.
- I met with families in conferences and in-person discussing how we may want to best celebrate their loved one's life and also provide them with comfort and attention, which helps to boost emotional reassurance.
- Assisted families with the product & servicing knowledge we had to offer.
- Also assisted families pre-arrange their own funeral and cemetery needs.
Case Manager & Annuity Sales Associate
Crump Life Insurance Services
01.2010 - 01.2018
- Managed Long Term Care application cases with each carrier, ensuring the satisfactory turn around times with the carriers and our clients.
- Squared away legal documents and provided guidance to our clients.
- Attended a variety of LTC carrier meetings and team meetings to ensure operations were meeting expectations.
- Provided proficiency and organization to every daily task.
- As Annuity Sales Associate, I provided opportunities to Advisors with over 250 different Annuity products.
Snowboard Instructor
Brighton Ski Resort Big Cobonwood Canyon
01.2014 - 01.2017
- Provided professional instruction to a variety of people from ages 3-65.
- Evaluated clientele's technique and skill level to improve their snowboard riding.
- Developed riders skill level from beginner to advanced levels.
- Coached beginner and intermediate freestyle techniques to numerous riders.
- Sold my teaching ability to numerous clients in group lessons who then purchased private lessons.
Flight Attendant
SkyWest Airlines
01.2005 - 01.2010
- Ensured a safe and comfortable environment inflight.
- Provided world class service to every passenger.
- Successful completion of inventory by ordering, stocking and cleaning for each flight managed with great skill for organization and attention to detail.
- Planning was key to my success at this fast paced position along with a good attitude.
Education
AWS Cloud Practioner - AWS Cloud Practitioner
Udemy
04.2025 - 04.2025
ITIL 4 - Information Technology
Udemy
01.2023 - 01.2023
Certification - Delta Airline Academy
Airline Academy
Daytona Beach, FL 03.2002 - 04.2002
High School Diploma -
Hunter High School
01.2002
Skills
- Microsoft Office Suite
- 22 years of Customer Service
- Sales Experience
- Organizational Leadership
- Salesforce
- CRM
- Individual / Group Counseling
- Case Management
- Service Now
- Adobe
- C1 & Avaya
- Administrative support
- Legal document processing
- Client relationship management
- Process improvement
- Conflict resolution
- Team collaboration
- Effective communication
- Emotional intelligence
- Attention to detail
- Time management
- Problem solving
- IT service desk
- Skilled in oral and written communication
- Data quality services
- Service monitoring
- IT service continuity
- Front desk monitoring
- Hospitality and guest service
- Analytical and critical thinking
- Desktop security
- Financial eligibility processes
- Helpdesk services
- Commitment to quality and service
Timeline
AWS Cloud Practioner - AWS Cloud Practitioner
Udemy
04.2025 - 04.2025
ITIL 4 - Information Technology
Udemy
01.2023 - 01.2023
I.T. Service Desk
University of Utah Hospital
04.2022 - Current
Field Operations
Wasatch Lawn Memorial Park
10.2019 - 03.2022
Family Service Counselor
Valley View Memorial Park
09.2018 - 09.2019
Snowboard Instructor
Brighton Ski Resort Big Cobonwood Canyon
01.2014 - 01.2017
Case Manager & Annuity Sales Associate
Crump Life Insurance Services
01.2010 - 01.2018
Flight Attendant
SkyWest Airlines
01.2005 - 01.2010
Certification - Delta Airline Academy
Airline Academy
03.2002 - 04.2002
High School Diploma -
Hunter High School
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