Jennifer Robinson
Oneida,USA
Summary
Compassionate and resourceful professional with experience in care management, client services, and referral coordination. Skilled in connecting individuals with critical community resources including housing, mental health, substance use, financial assistance, and crisis support. Strong background in case management, Medicaid services, and employee assistance program (EAP)-style support. Adept at building partnerships with providers, maintaining confidentiality, and delivering clear, empathetic communication to diverse populations.
Overview
15
15
years of professional experience
Work History
Senior Logistics Specialist
Deployed Resources
09.2023 - 08.2025
- Provided high-level administrative support and customer service to multiple clients, ensuring timely communication, issue resolution, and process alignment.
- Liaised daily with government contacts (CBP, FEMA), vendors, and internal departments to manage logistics coordination.
- Led cross-functional projects related to travel, emergency management, and operations; developed SOPs and client-facing materials.
- Coordinated internal reporting, documentation processes, and resource allocation to meet customer expectations.
- Contributed to onboarding initiatives, team training, and process documentation to promote operational excellence.
Logistics Specialist
Deployed Resources
04.2023 - 09.2023
- Acted as a client-facing representative handling all aspects of travel and logistics, balancing customer needs with organizational capabilities.
- Delivered solutions for travel disruptions, conducted real-time troubleshooting, and maintained strong customer satisfaction.
- Built strong vendor and partner relationships, aligning service delivery with evolving client requirements.
- Assisted with audit preparation and supported the rollout of updated service models, contributing to process improvement.
EHR Administrator / Claims Reviewer
CNYHHN, Inc.
01.2020 - 01.2023
- Managed and supported relationships with internal departments, external providers, and third-party vendors.
- Led projects focused on improving service delivery, reporting, and process improvements based on data analysis.
- Oversaw Medicaid claims processing, applying contract interpretation and policy analysis to ensure compliance.
- Delivered client service while managing escalations and ensuring quality standards were met.
- Facilitated presentations and provided training for internal teams on claims and EHR processes.
Program Manager of Systems & Training
CNYHHN, Inc.
01.2017 - 01.2020
- Acted as liaison for internal departments and onboarding teams, ensuring seamless communication.
- Facilitated orientation and onboarding for new hires and partner agencies.
- Conducted training sessions aligned with regulations and LMS requirements.
- Oversaw implementation of EHR and LMS processes to ensure efficiency.
- Supported strategic planning initiatives through system reports and training metrics.
Care Manager
CNYHHN, Inc.
01.2015 - 01.2017
- Delivered direct care management for high-needs clients, conducting assessments and creating individualized care plans.
- Connected clients with community resources (mental health, housing, financial aid, substance use services).
- Facilitated referrals and follow-up to ensure continuity of care.
- Provided crisis intervention and problem-solving support.
- Advocated for clients and educated them on eligibility and long-term support options.
- Maintained accurate EHR and case documentation in compliance with HIPAA/Medicaid.
- Identified service gaps and recommended improvements for care coordination.
Assistant Director of Vocational Services
Upstate Cerebral Palsy
01.2011 - 01.2012
- Supervised vocational programs serving individuals with disabilities.
- Coordinated with ACCESS-VR and other agencies to support vocational goals.
- Developed care and vocational plans with counselors and families.
- Provided team leadership, training, and program oversight.
Education
Bachelor's Degree - Business Administration & Economics
SUNY Empire
03.2026
Associate - Liberal Arts & Sciences, General Studies Childhood Education
Mohawk Valley Community College
Associate - Human Service & Psychology
Mohawk Valley Community College
Skills
- Community Resource Navigation & Referrals
- Employee Assistance & Client Advocacy
- Care Management & Case Coordination
- Crisis Intervention & Problem Resolution
- Outreach, Education & Training
- Program/Project Management
- Data Tracking & Reporting
- Confidential Documentation (HIPAA/Medicaid)
- Client Relationship Management
- Training & Team Leadership
- Quality Assurance & Compliance
- Organizational Design & Development
Timeline
Senior Logistics Specialist
Deployed Resources
09.2023 - 08.2025
Logistics Specialist
Deployed Resources
04.2023 - 09.2023
EHR Administrator / Claims Reviewer
CNYHHN, Inc.
01.2020 - 01.2023
Program Manager of Systems & Training
CNYHHN, Inc.
01.2017 - 01.2020
Care Manager
CNYHHN, Inc.
01.2015 - 01.2017
Assistant Director of Vocational Services
Upstate Cerebral Palsy
01.2011 - 01.2012
Associate - Liberal Arts & Sciences, General Studies Childhood Education
Mohawk Valley Community College
Associate - Human Service & Psychology
Mohawk Valley Community College
Bachelor's Degree - Business Administration & Economics
SUNY Empire
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