Jennifer Robinson
Oak Grove,AR
Summary
Dynamic hospitality professional veteran of the United States Air Force with a strong work ethic and exceptional customer service skills, honed at Burger Me! Food Truck. Proven ability to enhance guest experiences through effective communication and cash handling. Committed to maintaining cleanliness standards and fostering warm relationships with customers, ensuring a welcoming environment.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server/Owner/Operator
Burger Me! (Food Truck)
03.2023 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently while maintaining accuracy.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on service standards and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Childcare Inspector
Department of Human Services
10.2019 - 03.2023
- Conducted thorough inspections to ensure compliance with state regulations and safety standards.
- Developed and implemented efficient inspection protocols, improving overall operational workflows.
- Oversaw quality assurance initiatives, driving continuous improvement across inspection processes.
- Overseer of implementing Servsafe certifications throughout all Daycare and Childcare Centers for NWA
Server
Smokehouse BBQ
05.2015 - 05.2019
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Burger Barn
08.2011 - 12.2013
Server
Black-Eyed Pea
11.2009 - 08.2011
Server/Hostess
Applebee's
03.2003 - 04.2008
Education
Bachelor of Science - Early Childhood Education
Texas Woman's University
Denton, TX05-2008
Associate of Science - Education
North Central Texas College
Corinth, Texas05-2006
Associate of Arts - National Registry of Emergency Medical Technicians
Community College of The Air Force
Colorado Springs, CO05-1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
Certification
ServSafe
Timeline
Server/Owner/Operator
Burger Me! (Food Truck)
03.2023 - Current
Childcare Inspector
Department of Human Services
10.2019 - 03.2023
Server
Smokehouse BBQ
05.2015 - 05.2019
Server
Burger Barn
08.2011 - 12.2013
Server
Black-Eyed Pea
11.2009 - 08.2011
Server/Hostess
Applebee's
03.2003 - 04.2008
Bachelor of Science - Early Childhood Education
Texas Woman's University
Associate of Science - Education
North Central Texas College
Associate of Arts - National Registry of Emergency Medical Technicians
Community College of The Air Force