Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Robles

Racine,WI

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FOH Manager

ISS/ Guckenheimer
Racine, WI
12.2021 - Current
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.

Kitchen Manager

Coasters Bar N Grill
Racine, WI
11.2013 - 04.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Warehouse Lead

ST Foods
Kenosha, WI
10.2015 - 09.2016
  • Trained employees on equipment operation and safety protocols.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Double checked records, daily reports and inventory transactions to identify and correct variances.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.

Education

High School Diploma -

Bayview High School
Milwaukee, WI
06.1994

Skills

  • Records Organization and Management
  • POS Systems Operations
  • Training and Coaching
  • Quality Improvement Leadership
  • Focus and Follow-Through
  • Policy Development and Enforcement
  • Staff Scheduling
  • Health Code Compliance
  • Management Training
  • Standard Operating Procedures Maintenance
  • Hiring and Onboarding
  • Cash Receipt Reconciliation
  • Compliance Requirements

Certification

Managers Serve Safe Certificate

Timeline

FOH Manager

ISS/ Guckenheimer
12.2021 - Current

Warehouse Lead

ST Foods
10.2015 - 09.2016

Kitchen Manager

Coasters Bar N Grill
11.2013 - 04.2022

High School Diploma -

Bayview High School

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Jennifer Robles