Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Robles

Jennifer Robles

San Antonio,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

35
35
years of professional experience

Work History

Property Manager

Anderson Group
10.2002 - 06.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Prepared Monthly Reports.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Customer Service Associate

Clarke American
08.1999 - 07.2002
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Placed Check Orders with Confirm Correct Information.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased revenue by cross-selling and upselling products and services.

Customer Service Representative

American Airlines
03.1993 - 09.1995
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Local Sales Assistant

KRRT-TV
06.1981 - 04.1992
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Coordinated logistics and catering for meetings and sales events.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Presented professional image consistent with company's brand values.

Education

High School Diploma -

Holmes High School
San Antonio, TX
05.1981

Skills

  • Administrative Support
  • Tenant and Eviction Laws
  • Sales and Marketing
  • Property Service Contract Administration
  • Staff Coordination
  • Community Association Support
  • Microsoft Office

Timeline

Property Manager

Anderson Group
10.2002 - 06.2016

Customer Service Associate

Clarke American
08.1999 - 07.2002

Customer Service Representative

American Airlines
03.1993 - 09.1995

Local Sales Assistant

KRRT-TV
06.1981 - 04.1992

High School Diploma -

Holmes High School

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Jennifer Robles