Jennifer Robles
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Property Manager
Anderson Group
San Antonio, TX
10.2002 - 06.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Prepared Monthly Reports.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Customer Service Associate
Clarke American
San Antonio, TX
08.1999 - 07.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Placed Check Orders with Confirm Correct Information.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
Customer Service Representative
American Airlines
San Antonio, TX
03.1993 - 09.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Local Sales Assistant
KRRT-TV
San Antonio, TX
06.1981 - 04.1992
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Coordinated logistics and catering for meetings and sales events.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Holmes High School
San Antonio, TX05.1981
Skills
- Administrative Support
- Tenant and Eviction Laws
- Sales and Marketing
- Property Service Contract Administration
- Staff Coordination
- Community Association Support
- Microsoft Office
Timeline
Property Manager
Anderson Group
10.2002 - 06.2016
Customer Service Associate
Clarke American
08.1999 - 07.2002
Customer Service Representative
American Airlines
03.1993 - 09.1995
Local Sales Assistant
KRRT-TV
06.1981 - 04.1992
High School Diploma -
Holmes High School