Jennifer Robles
Bay Shore,NY
Summary
Dedicated service-oriented professional with extensive experience in customer service and cash handling. Demonstrates strong competencies in managing customer transactions, product referrals, and fostering teamwork, complemented by excellent communication skills. Known for handling tasks with exceptional accuracy and efficiency. Bilingual in English and Spanish, enhancing engagement with diverse clientele.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Morris Medical PC
Brentwood, NY
05.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis, blood glucose monitoring, drug tests, and phlebotomy.
Groomer
PetSmart Charities
Farmingdale, NY
06.2023 - 01.2024
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Breed-specific haircuts, bathing, trimming nails, fluffing coats, cleaning ears, and other hygiene needs.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
DSP Driver
Amazon
Syosset, NY
10.2022 - 08.2023
- Drive a truck or other vehicle over established routes or within established territory to deliver goods.
- Loading and unloading the delivery van—up to 250+ deliveries per day.
- Effectively communicated with customers and administrative staff.
Representative
Forever21
Massapequa, NY
11.2020 - 01.2022
- Implement or monitor processes to reduce property or financial losses.
- Identify and report merchandise or stock shortages.
- Greet customers and ascertain what each customer wants or needs.
Receptionist
Robles Towing
Bay Shore, NY
01.2020 - 11.2021
- Dispatched calls, and organized an efficient route and schedule for drivers.
- Handled all customer complaints and issues with highly professional courtesy.
- Provided customer assistance with balance details and other inquiries.
- Maintained a calendar of events, scheduled meetings, and coordinated appointments.
- Completed administrative duties such as filling, faxing, and emailing documents.
Representative
Hollister
Massapequa, NY
10.2019 - 04.2021
- Processed shipments and worked in a fast-paced environment.
- Handled various customer inquiries and provided excellent customer service.
- Completed transactions efficiently and in a friendly, professional manner.
- Assisted with merchandise returns and exchanges, and resolved all customer complaints.
Brand Associate
Aerie/ American Eagle
Deer Park, NY
08.2020 - 01.2021
- Trained new employees on software, service standards, and upselling techniques.
- Assisted with sales referrals and cross-selling programs as needed.
- Ensured cash drawer maintenance while receiving and dispensing money during the shift.
- Provided excellent customer service while assisting customers on the floor.
Education
Medical Assisting Diploma -
Hunter Business School
Medford, NY01-2024
High School Diploma -
Bay Shore High School
Bay Shore, NY01-2021
Skills
- Customer service
- Cash handling
- Cross-selling
- Problem solving
- Communication skills
- Attention to detail
- Phlebotomy
- EKG
- Vital signs
- Medical terminology
- Laboratory specimen collection
- Patient assessments
Certification
- American Medical Technologists 06/2024
Registered Medical Assistant
- American Heart Association 05/2024
CPR and AED for the Health Care Provider
Timeline
Medical Assistant
Morris Medical PC
05.2024 - Current
Groomer
PetSmart Charities
06.2023 - 01.2024
DSP Driver
Amazon
10.2022 - 08.2023
Representative
Forever21
11.2020 - 01.2022
Brand Associate
Aerie/ American Eagle
08.2020 - 01.2021
Receptionist
Robles Towing
01.2020 - 11.2021
Representative
Hollister
10.2019 - 04.2021
- American Medical Technologists 06/2024
Registered Medical Assistant
- American Heart Association 05/2024
CPR and AED for the Health Care Provider
Medical Assisting Diploma -
Hunter Business School
High School Diploma -
Bay Shore High School
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