Jennifer Roche
Andersonville,TN
Summary
Experienced customer service professional bringing 20 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about trucking regulations and standards.
Overview
29
29
years of professional experience
Work History
Domestic Logistics Coordinator
Mlily
11.2020 - Current
- Tracked orders and notified customers service of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from factories to end-user.
- Provided BOL's and information related to pickup and delivery of shipments.
- Maintained inventory adjustments for all five warehouses.
- Monitor shipments to make sure there are no delays.
- Maintained claims on all shortages or damaged related to shipments.
- Monitored and reported on transportation costs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Shipping Clerk
Morris Coupling
02.2019 - 10.2020
- Created bills of lading, outgoing package paperwork and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Created customs documentation for all international shipments.
Logistics Coordinator
Basco USA
06.2006 - 04.2018
- Tracked orders and notified customers service of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user.
- Generated documentation and information required for customer shipments.
- Created all documents for international shipment. ( SLI, Commercial Invoice, Certificate of Origin.
- Handled all claims related to shipments. OS&D
- Monitored and reported on transportation costs and properly filed shipping documents.
- Verified accurate account invoicing through collaboration with accounting department.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Logistcs
Sears Logistics Services Inc.
06.1996 - 06.2006
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Expedited resolutions of shipping errors and packaging mistakes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Education
High School Diploma -
Lincoln-Way High School
New Lenox, IL06.1991
Skills
- Document Generation
- Critical Thinking
- Fleet Dispatching
- Transportation and Logistics Coordination
- Shipment Coordination
- Punctual and Dependable
- Warehouse and Transportation Operations
- Inventory Management
- Budget Preparation
- Logistics Understanding
Timeline
Domestic Logistics Coordinator
Mlily
11.2020 - Current
Shipping Clerk
Morris Coupling
02.2019 - 10.2020
Logistics Coordinator
Basco USA
06.2006 - 04.2018
Logistcs
Sears Logistics Services Inc.
06.1996 - 06.2006
High School Diploma -
Lincoln-Way High School
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