Licensed Clinical Social Worker with extensive program management experience, dedicating to fostering academic excellence, advancing student learning, and community engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Clinical Social Worker/Program Manager
Veterans Administration: Pittsburgh Healthcare System
Pittsburgh, Pennsylvania
08.2004 - Current
Provide supervision, performance evaluation, and professional development for social work personnel across the organization.
Direct implementation of programs to meet organizational goals and legislative requirements.
Develop, monitor, and analyze key performance indicators to drive performance improvement and informed decision-making.
Collaborate with Public Affairs to develop and execute marketing strategies to recruit individuals for newly developed programs.
Develop and lead education initiatives for multidisciplinary teams focused on improving service delivery and advancing culture change.
Provide education to nursing staff and health professional trainees focused on person-centered care.
Served as a field instructor, providing supervision and mentorship for graduate-level university students.
Create standard operating procedures, functional statements and position descriptions to ensure efficient and clear program operations.
Directed tracer methodology teams to monitor compliance with Joint Commission standards, identify gaps and implement corrective action plans.
Provide clinical social work services and support to clients.
Social Worker
HCR-Manor Care
Pittsburgh, Pennsylvania
09.2002 - 08.2004
Inpatient social worker
Education
Master of Social Work -
University of Pittsburgh
06.2004
Bachelor of Arts - Social Work, Spanish
University of Pittsburgh
Pittsburgh
05.1999
Skills
Exceptional interpersonal skills
Highly organized and goal-oriented
Adept at managing multiple projects and meeting deadlines
Strong written and verbal communication skills
Effective problem solver
Professional Commitments Achievements
Secured full funding for enhanced social work services by developing and submitting a successful Request for Proposal (RFP), expanding service capacity for high-risk clients.
Member of the Social Work Professional Standards Board.
Awarded a challenge coin from former Secretary of Veterans Affairs, Robert McDonald. Coin was presented for an extraordinary act of kindness.
Certification
Clinical Social Worker, Pennsylvania State Bureau of Professional and Occupational Affairs, CW020784, 2019-present
Formal Presentations
Age Friendly Healthcare System Training, 2022-2025
The Aging Population and Implications for Social Work, 2025
Speaker at Converge Women's Conference, 2023
Ministry Related Experience
Co-labor with my husband supporting the ministry of Adult and Teen Challenge through service and outreach
Board Member, Crossway Community Church 2021-2024
Board Member, Miraculous Love International-present
Children's Ministry Director, Crossway Community Church, 2022-2023
Led and participated in numerous mission trips to Panama and Mexico
Intercessory Prayer Team Member
Roles And Responsibilities
Field Instructor, University of Pittsburgh School of Social Work
Hispanic Special Emphasis Program Manager, 2014
Member of the Institutional Review Board
Chair of the Joint Commission Tracer Methodology Team, Hospital accreditation body
Timeline
Licensed Clinical Social Worker/Program Manager
Veterans Administration: Pittsburgh Healthcare System
Cardiac Surgery Acute Care Nurse Practitioner at Veterans Administration Greater Los Angeles Healthcare System (VAGLAHS)Cardiac Surgery Acute Care Nurse Practitioner at Veterans Administration Greater Los Angeles Healthcare System (VAGLAHS)
Air Conditioning (AC) Equipment Mechanic at Northern Arizona Veterans Administration Healthcare System (NAVAHCS)Air Conditioning (AC) Equipment Mechanic at Northern Arizona Veterans Administration Healthcare System (NAVAHCS)