Jennifer Rockholt
Hartsville,SC
Summary
Dynamic administrative professional with extensive experience at Carolina Pines Regional Medical Center, excelling in customer service and office administration. Proven ability to enhance patient interactions and streamline scheduling processes. Skilled in data entry and authorization requests, ensuring compliance and accuracy while fostering strong relationships with clients and colleagues.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Carolina Pines Regional Medical Center
03.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Collect patient documents and information upon request, scan all documents into the patient account.
- Register both Cardio and Vascular patients for their appointments. Collecting personal information, verifying patients insurance, running estimates, and collecting payment when due. Schedule missed and/or future appointments for the Vein Clinic.
- Forwarding patient information and medical documentation to the patients' insurance company for authorization.
- Forwarding medical reports to providers upon request via fax.
- Prepare vein clinic patients' medical documents for medical records.
- Answering the telephone, directing calls to the appropriate staff member, taking messages when needed.
Admissions Clerk
Carolina Pines Regional Medical Center
10.2015 - 02.2023
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Actively participated in staff meetings which led to improved communication among team members.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Greeted patients warmly to increase comfort and create rapport.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Claims Associate
PGBA
05.2001 - 06.2015
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Checked documentation for accuracy and validity on updated systems.
Education
Associate of Science - Cosmetology/Business
Bob Jones University
Greenville, SC05-1993
High School Diploma -
Cannan Christian Academy
Lake Ariel, PA06-1989
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling
- Authorization Requests
- Multi-line phone systems
Timeline
Administrative Assistant
Carolina Pines Regional Medical Center
03.2025 - Current
Admissions Clerk
Carolina Pines Regional Medical Center
10.2015 - 02.2023
Claims Associate
PGBA
05.2001 - 06.2015
Associate of Science - Cosmetology/Business
Bob Jones University
High School Diploma -
Cannan Christian Academy
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