Jennifer Rodesno
Madison,WI
Summary
Committed professional with experience in customer service and sales. Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
New Client and Team Member Specialist
Primavera Cleaning Service
05.2022 - 07.2022
- Communicated effectively with customers, supervisors, and team members.
- Assisted new employees during training sessions.
- Built relationships with customers through providing accurate information on services offered.
- Trained new team members on company policies and procedures.
- Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
- Maintained accurate records of candidate progress through the interview process.
- Managed the onboarding process for new employees by providing orientation materials and conducting training sessions.
- Created detailed reports on key performance indicators such as number of hires, time-to-fill, source of hire.
- Hired employees and process hiring-related paperwork.
Automotive Service Advisor
Zimbrick Inc
10.2021 - 02.2022
- Completed all paperwork accurately and efficiently according to company policies.
- Provided exceptional customer service and handled customer inquiries in a timely manner.
- Created estimates for repair costs based on labor times and parts lists.
- Collaborated with technicians to explain repair needs and services to customers.
- Processed payments from customers utilizing various methods including cash, credit cards, checks.
- Developed strong relationships with clients to ensure repeat business.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
Accounts Payable Clerk
Green Window Cleaning LLC
04.2021 - 06.2021
- Maintained organized records of all payments, including disbursements, invoices and expenses.
- Filed, sorted, and compiled documents related to accounts payable actions.
- Performed data entry work and double-checked to quickly correct errors.
- Reviewed, coded and entered invoices into accounting system accurately and efficiently.
- Generated weekly accounts payable reports for management.
- Prepared journal entries for month-end close process related to accounts payable transactions.
- Analyzed and maintained records of company purchasing and inventory.
- Prepared and processed payroll information.
- Reconciled records of bank transactions.
- Monitored status of loans and accounts to ensure that payments were up to date.
Sales Administrator
HyCite Enterprises
02.2020 - 11.2020
- Utilized effective communication skills to provide excellent customer service.
- Used knowledge of company products and services to recommend solutions to customers.
- Developed strong relationships with clients to grow business networks.
- Entered customer transaction information into company databases.
- Assisted in the development of standard operating procedures for document review processes.
Office Assistant/ Warranty Administrator
Zimbrick Inc
10.2017 - 03.2019
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
- Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.
- Maintained accurate records of all warranties, repairs, and replacements.
- Developed comprehensive knowledge of warranty administration processes and procedures.
Education
No Degree - Liberal Arts Transfer Program
Madison Area Technical College
Madison, WIHigh School Diploma -
Lafollette High School
Madison, WI06-2017
Skills
- Customer Service
- Decision-making Capabilities
- Goal Setting and Achievement
- Problem-Solving
- Attention to Detail
- Critical thinking
- Organizational skills
- Bookkeeping
- Payroll Administration
- Administrative Support
- CDK Global knowledge
- Microsoft software knowledge
- QuickBooks knowledge
- Citrix software knowledge
Certification
- Spanish Seal of Biliteracy
- Certificate of Occupational Proficiency in Assistant Child Care Teacher
Timeline
New Client and Team Member Specialist
Primavera Cleaning Service
05.2022 - 07.2022
Automotive Service Advisor
Zimbrick Inc
10.2021 - 02.2022
Accounts Payable Clerk
Green Window Cleaning LLC
04.2021 - 06.2021
Sales Administrator
HyCite Enterprises
02.2020 - 11.2020
Office Assistant/ Warranty Administrator
Zimbrick Inc
10.2017 - 03.2019
No Degree - Liberal Arts Transfer Program
Madison Area Technical College
High School Diploma -
Lafollette High School