Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rodi

Mansfield

Summary

Dynamic customer service professional with a proven track record at Startek, excelling in problem resolution and customer relations. Skilled in data entry and active listening, I have consistently enhanced customer satisfaction and trained new team members to elevate service standards. Committed to delivering exceptional experiences and driving engagement.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Startek
06.2016 - 03.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Familiarized with company systems to process orders accurately.
  • Supported team in maintaining a high level of customer satisfaction.
  • Adapted quickly to new software for tracking customer interactions.

Customer Sales Representative

Dillard's
01.2013 - 03.2016
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Executed sales strategies, promoting product features to enhance customer engagement.
  • Trained and mentored new team members on sales techniques and customer interaction best practices.
  • Analyzed customer feedback to identify trends and improve service offerings effectively.

Education

High School Diploma -

Madison Comprehensive High School
Mansfield, OH
06-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

Startek
06.2016 - 03.2025

Customer Sales Representative

Dillard's
01.2013 - 03.2016

High School Diploma -

Madison Comprehensive High School

Similar Profiles

CREATE PROFILE