Jennifer Rodowick
San Fernando,CA
Summary
Dynamic and detail-oriented professional with exceptional customer service experience at McPhee's Grill Restaurant. Proven ability to enhance guest loyalty through luxury experience management and strong communication skills. Adept at POS system operations and training staff, consistently improving team performance and ensuring memorable dining experiences.
Overview
18
18
years of professional experience
Work History
Fine Dinning Server
McPhee's Grill Restaurant
09.2012 - 05.2017
- Provided exceptional customer service to enhance dining experiences and foster guest loyalty.
- Collaborated with kitchen staff to ensure timely and accurate food service during peak hours.
- Maintained extensive knowledge of menu items, ingredients, and wine pairings for informed guest recommendations.
- Trained new servers on restaurant procedures and best practices for delivering fine dining service.
Server
Denny's Restaurants Franchise Association
08.2010 - 09.2012
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed orders efficiently using POS systems, maintaining accuracy and speed during peak hours.
- Trained new staff on menu offerings and service protocols, enhancing team performance and consistency.
- Collaborated with kitchen staff to ensure timely food delivery, improving overall dining experience.
Administrative Assistant
Western World Annuity
03.2006 - 03.2008
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated meetings and appointments, optimizing time management for executives.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Assisted in project coordination, ensuring timely completion of deliverables.
Sales Associate
Paradise Ranch And Retreat
01.1999 - 01.2000
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels and ensured accurate product displays for optimal sales performance.
- Trained new staff on sales techniques and customer interaction best practices.
- Developed promotional materials to drive seasonal sales events and increase foot traffic.
Education
Medical Coding And Billing
Cuesta College
San Luis Obispo, CA07-2029
No Degree - Medical Coding And Billing
Santa Barbara City College
Santa Barbara, CA07-2028
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Cash handling proficiency
- Luxury experience management
- Safe food handling
- Customer service
- Transaction processing
- Personal grooming standards
- Event support
Timeline
Fine Dinning Server
McPhee's Grill Restaurant
09.2012 - 05.2017
Server
Denny's Restaurants Franchise Association
08.2010 - 09.2012
Administrative Assistant
Western World Annuity
03.2006 - 03.2008
Sales Associate
Paradise Ranch And Retreat
01.1999 - 01.2000
Medical Coding And Billing
Cuesta College
No Degree - Medical Coding And Billing
Santa Barbara City College